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Rise course- not loading

  • September 7, 2023
  • 6 replies
  • 165 views
EmilyW_Tacoma
Helper I
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Hi,

I have multiple users who are experiencing the same issue:

  • Rise course was started
  • I, instructional designer, loaded a new version
  • Rise course was started again, and now it’s a blank screen.

Users have cleared cache and closed and reopened browser. I replicate the issue when I log in as the user in their accounts on my computer, where I don’t experience the issue. 

 

Can I clear server-side cache? What options do I have? Preferable ones that don’t requires the learner to redo all the course content. 

 

Best answer by lrnlab

have you tried resetting the users’ progress? If you changed the course package, they might be caught in the cache of the old content...

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6 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • 4882 replies
  • Answer
  • September 7, 2023

have you tried resetting the users’ progress? If you changed the course package, they might be caught in the cache of the old content...

sigamoline
Helper II
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  • sigamoline
  • Helper II
  • 69 replies
  • September 7, 2023

I have the same issue and opened a help ticket.

EmilyW_Tacoma
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  • EmilyW_Tacoma
    EmilyW_Tacoma
EmilyW_Tacoma
Helper I
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  • EmilyW_Tacoma
  • Author
  • Helper I
  • 65 replies
  • September 7, 2023
lrnlab wrote:

have you tried resetting the users’ progress? If you changed the course package, they might be caught in the cache of the old content...

won’t that delete the info about how far they got in the module?

EmilyW_Tacoma
Helper I
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  • EmilyW_Tacoma
  • Author
  • Helper I
  • 65 replies
  • September 7, 2023
EmilyW_Tacoma wrote:
lrnlab wrote:

have you tried resetting the users’ progress? If you changed the course package, they might be caught in the cache of the old content...

won’t that delete the info about how far they got in the module?

@lrnlab how do I reset the user progress on the training material (scorm 2004) file in an ILT session course?

EmilyW_Tacoma
Helper I
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  • EmilyW_Tacoma
  • Author
  • Helper I
  • 65 replies
  • September 7, 2023
EmilyW_Tacoma wrote:
EmilyW_Tacoma wrote:
lrnlab wrote:

have you tried resetting the users’ progress? If you changed the course package, they might be caught in the cache of the old content...

won’t that delete the info about how far they got in the module?

@lrnlab how do I reset the user progress on the training material (scorm 2004) file in an ILT session course?

Found it! Resetting the Completion of Training Material in a Course – Docebo Help & Support

lrnlab
1 person likes this
  • lrnlab
    lrnlab
lrnlab
Hero III
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  • lrnlab
  • Hero III
  • 4882 replies
  • September 7, 2023

lol, @EmilyW_Tacoma self-serve!! hope that works

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