How to manage Power User training? Any resources/templates you recommend or can share?

We made a little Power User guide and do monthly webinars, but I love your idea and will probably borrow from your outline some. One of my goals this year is to develop a “Power User certification” - really just a training package with bragging rights. It will be delivered in Docebo, of course with the materials and quiz. 

@Adam Ballhaussen thank you for these suggestions, I hadn’t thought about using channels or linking to Docebo University! 

Question - Would Docebo be open to copying the Rise 360 content from Docebo U and sharing with customers (on request?) I ask because the lessons in Docebo U are a great starting place, and it would be great if we could customize some of the screenshots and media in the lessons to fit our organization.

-Bethany

At my last organization, they had scheduled webinars that were recorded and did walk throughs that were personalized for the power user (our power users were all external clients). 

In addition, they wanted to be able to provide easy access to job aides and how to videos, but they didn’t want to have the power user go through the whole course enrollment process, and often times the power users would not consume training, so it wasn’t necessary to have them consume an active user license. So we put all of our training and documentation into a Rise course and called it our “Help Center”.  These Rise SCORMs were then hosted on a web server and we created a page that was iframing these SCORMs into Docebo.

This made it easy to link our help centers to both the page and user menus, and the power users could always access the help centers that related to their power user permissions.

Our Power Users are directed to Docebo University for training and then they must pass a test in our system (we call it the GS1 e-Academy) to be granted Power User rights. We provide a document with a list of courses for them to take to help them learn about what they are going to be doing in our system and going to be tested on. 😀

We would love to be able to create a Learning Plan in Docebo University for our users so it’s easier for us and them...but no luck at this time.  If any Docebo peeps know of a way for us to get a LP, we would appreciate it.

I also love the idea of Docebo sharing their course(s) with us to put in our system and/or to modify for our needs, but I get why they don’t...but, again, if that changes - let’s talk.

Here are some ways we support these up and coming Power Users on their learning journey:

• As these users are going through training, we give them PU rights in our sandbox so they can “do” things as they are learning as well.  
• We also add them to a team in MS Teams, so we have been building our own community for Power Users - so we can share learnings as a community as well.
• We have regularly scheduled meetings to discuss what’s coming in the system as well as address any questions anyone might have.

As Power Users have additional questions or need additional help, I work with them as needed as well and then share any findings with all Power Users if applicable...sometimes suggesting new courses and/or knowledgebase articles, etc.

Hope this helps!