LMS Department Alignment and Organizational Structure

@Adam Ballhaussen  How do we delete a post? I actually wanted to post this under Product Q & A, not feedback! lol

Thanks!

Hannah

Hey @hwise! Thankfully we have magical powers on the backend that allow us to reorganize content, so you need not worry! I actually felt like this might be a really great post for Let’s Talk Shop since it deals with departmental organization, so I categorized it there. Let me know if you’d prefer for it to go in Product Q&A and I’ll happily make that change for you.

While I’m here I am happy to chime in with my $.02…

Currently, our Docebo administrator sits on my team (Customer Education). You may have seen the incredible @pmo around these parts helping out other community members. He is our Docebo U admin! Customer Education at Docebo rolls up into Customer Experience, led by the wonderful @JCookie. Customer Experience sits within our Revenue department.

At my previous organization, our Docebo admin sat on our Education Services team, which rolled up into Customer Success. My team then moved over to Marketing where we rolled up into a team called Product Enablement & Go To Market (talk about a mouthful). We worked very closely with a team of developers and Salesforce administrators who all sat on our IT team.

I’d love to hear how other teams are structured as well! Thanks for starting this conversation.

@Adam Ballhaussen  Thank you for waving your wand and getting me to the right area!   

Also, thank you so much for your feedback! I’ve heard the L&D team living under org development, IT, HR as a separate wing, and lastly under marketing. I never really gave Customer Experience a thought…. I think when people in organizational leadership hear “Learning and development” some tend to think automatically HR. 

I am so excited to hear from others in the community!

Hannah

Great question @hwise! I’ll just add to what Adam said that in addition to Docebo U, which is our customer-facing platform, we also use Docebo within HR and within Sales Enablement. Each of these groups also have an admin.

At my previous organization we had a single instance of Docebo, with a single super admin that rolled up to the Chief Customer Officer. Other Power Users were responsible for content from HR, Sales Enablement, Partners, and Security. 

It’s so interesting to hear that even with a single instance of Docebo, it rolled up through a CCO @JCookie. That’s good to know.

Hi @hwise, in our organization the LMS Analyst/Admin. is a position on my team, Sales Enablement. We report up to Sales and Partner Enablement and then to our COO/CRO. Although it’s under our team, we serve all of the stakeholder groups--the Client Services training team, HR, Security and Compliance, etc. Our LMS guru has many masters. ;) The position is on our team primarily because of the importance of our partner community, for which we have a Docebo instance, although we also have an employee instance. Before our COO took on double duty as CRO, we reported to a separate CRO.

@shanmcgin Thank you for your feedback! Good to know! 

@hwise I am the Admin for our site, I’m the Director of our Education Department. My Department falls in the “Culture Department” which is made up of Education, HR and Marketing we all report to the VP of Culture.  

Right now our Docebo implementation and associated programs are owned by me within our “Academy” which roils up into the Customer Success side of our business. Our audience is actually split three ways: Customers, Partners, Internals. I have stakeholders sitting in our partner org, and our HR team and ultimately they will become admins too but the ownership of the platform will remain with the Academy team

Our professional development programmes sit in our Education Department, with some input from HR and other central departments for specific courses.

Our sits within the global capability teams which reports into people services. So under HR

Our Learning & Development department is a part of global HR one. Sometimes we ask our IT for help but in general, the administration of our LMS stays within HR

Thank you to everyone who’s replied so far! I appreciate the input!

@abartunek , @Salvo , @joanna.lay : Just a random question to follow up--do all 3 of your organizations house an Org Development role anywhere? I’ve heard some people put it under Org Development, and I’ve not seen that, so I’m just trying to see where other orgs put it. Thanks in advance!

We have a talent lead and an organisational development lead who both sit in HR rather than with us in professional learning, but we work with them to deliver content as needed.

Great! Thank you Joanna.

We have one under resource management. 

We only have two L&D Managers with separate teams - they all report directly to our Head of HR, nothing extra :)

Hi. I am the admin and I am in the Customer Service & Training department which reports up to our Community Engagement organisation.  I do get support from IT for real technical things...

Our organization shares the platform between our Client Training team (which is under our Customer Support Department) and our Talent Development team who develops training for employees (which is under HR).  We have admins on both teams and we work together when there are updates/changes/issues that impact both of our teams.

Our company is on the smaller side with 200 employees.  LMS administration is one of my responsibilities, and I report to People & Performance (what we call our HR).  As we grow, this responsibility might shift to IT.

Our department over the years have changed names (Organizational Development, Quality Training) and bounced around under different departments, but currently our department is “Learning & Development” which is part of HR now. Sometimes our upper management makes some organizational changes, so we could fall under another department. I am the LMS Specialist/Administrator for our Docebo platform.

I am the LMS admin and reside in HR. Org Development resides in HR as well.  

Our LMS team sits under HR!

Great question here! I’ve got plenty of feelings on this topic - I have been the LMS admin under various parts of an organization: support, sales, marketing, and HR. To me it depends on where the money is coming from. In my current role, the sales organization funds the majority of the LMS cost, with HR having a smaller stake. This is because the LMS is required for our customers to begin working with us. 

It makes the most sense to have the LMS owned by the team which supports the audience that requires its use the most. Though we host compliance courses and a smattering of other teams’ content, completing certifications is compulsory for our customers and therefore it’s owned by that team.