Issues with 404 error on ILT courses as Soon as a session is added.

@Kieran Wilson how do you access the course? Do you copy-paste the URL, or use standard platform controls?

If you use copy-paste, note that URLs of course pages are different when you’re enrolled and not enrolled.

When you try accessing the URL for enrolled users, but you’re not yet enrolled, you will see 404. Try using the “not-enrolled” URL for the course. 

example of a not-enrolled URL:

https://<PLATFORM_URL>/learn/course/internal/view/classroom/<COURSE_ID>/course_name

example of an enrolled URL (this will present 404 if you’re not yet enrolled):

https://<PLATFORM_URL>/learn/course/<COURSE_ID>/session/<SESSION_ID>/course_name

Hi Alek,

Thank you for responding I really appreciate it. 

I am accessing it from the my course widget, I have double checked and I am enrolled onto the course, I am in a waiting list. I have also tried adding me to the course so that I am no longer in the waiting list thinking this could be the cause as well. 

Hi, waiting lists may be adding another layer here. 

We only use Admin Approved enrollments, and they don’t cause 404. 

Maybe try opening a support ticket. 

Thank you Alek, I will try that. I really appreciate your help. Have a good day. 

definitely feels like a bug...

Hi Everyone, this issue has now been resolved. Thank you for all your help and have a good day. 

Some settings needed changing on the platform to enable this.

@Kieran Wilson  If it’s not too much, can you let us know what the settings were that needed changing? Just helps future folks who might run into similar issues and come across this thread.