[MAY 2024] Product Update Release: Lots going on with Learning Plans and more!

We are excited to bring you this latest product update release and hope you are too! Read on to find about the new features in learning plans and the AI Control panel, as well as Content, Connect, and Learn Data. 

Learn LMS

Learning Plans porting

All of the Learning Plan updates coming to you in this release cycle are made possible by the migration to a new and improved architecture in the background services of the Learn platform. Now that the architecture is in place, all of the learning plans will need to be moved (or ported) to this new area. The good news is that this is all happening in the background and there is no action or changes to the Administrator or Learner experience. Just know that Learning Plan functionality has a new more powerful and robust engine . 

Additional fields for Learning Plans

We’ve heard that you really enjoy custom additional fields on your courses and now you can have them on your learning plans too! With this enhancement you will be able to create additional fields to better organize and manage all your learning plans with information that is relevant to your organization’s processes and nomenclature. 

Enhanced completion rules for Learning Plans

Have you always wanted a learning plan with optional content? With this new feature you can designate courses inside your learning plan as “required” or “optional”. This gives you the flexibility to decide which content counts towards the completion criteria of your plan, putting you in control of your learning journey.

Automatic Skill Assignment

Not that long ago, really just in February, we released the AI Control Panel with configuration panels for Auto Tagging and the Recommendation Engine. In this release, you will now also see the configuration panel for Automatic Skill Assignment, which automatically  assigns skills to published courses and/or assets based on the skills platform catalog.  

New course player - Playlist support

We're bringing back the playlist feature to the new course player layout! Now you can create your own custom list of must-watch items, just like on YouTube. Easily navigate through your saved content while in the course player and enjoy a seamless learning experience! 

Question Category dropdown menu improvement

Say goodbye to endless scrolling through hundreds of question categories. With our latest feature, Administrators can now easily associate question categories to test questions hassle-free. Simply search, sort, and select your desired category making organizing questions a breeze! 

New Customer Experience "Contact Us" button added to the Help Center

Introducing our latest addition to the Help Center in the platform: the brand-new "Contact CSMs" button!  Now, reaching out to your Customer Success Managers via email is just a click away. Plus, we've revamped the descriptions of "Chat" and "Help Desk" to provide you with clearer and more comprehensive guidance.

NOTE: In a few rare cases, this button will not appear. For example, if you are evaluating Docebo as part of a trial or you purchase Docebo through a 3rd party, button availability may vary. 

Swahili and Hindi language support

Docebo now supports Swahili and Hindi in the Learn platform as well as Go.Learn and the Mobile Branded App. This update provides a more inclusive learning experience for your global workforce. Superadmins can activate these languages through the Localization tool.

Security / DPA / Privacy - Security Information Contacts in LMS Advanced Settings

By integrating extra designated contact fields into the platform, we enhance communication and ensure adherence to legal standards, particularly in Europe. These additional fields link to our internal security contact system, empowering our teams to notify you swiftly. This enables prompt and effective responses, bolstering our collective data protection endeavors.

OpenID Connect - UserInfo endpoint

We're enhancing our login architecture to meet the specific needs of some customers and making it available to all our customers! This feature enables seamless integration with Webex through the OpenID Connect protocol, ensuring users can be provisioned in Docebo using their emails as usernames. With this adaptation, we're not only meeting security requirements but also unlocking the potential for a smoother login experience for everyone.

Single Background Jobs List

We now have a single dashboard that shows all the background jobs on your platform. From there, you can filter jobs and easily check their progress and, if needed, perform actions such as  fast-track or interrupt a job.  

Docebo for Microsoft Teams: Enhanced Custom Content Box

With the Docebo for Microsoft Teams app, you can now create a more attractive, consistent, engaging and mobile-friendly Microsoft Teams dashboard. Enhancements to the Custom Content Box provide a more responsive experience that allow you to maintain aspect ratios when resizing images and adds hyperlink functionality to the image, providing a customizable and seamless way to redirect learners to other relevant content from their Teams Dashboard.

Content

Content in Docebo Usage Dashboard 

As of May 8th, Superadmins are able to view the number of monthly active users for Docebo Content in the Usage Dashboard. Superadmins will also receive an email notification when monthly active users reach 90% and 100% of your plan’s capacity. 

The Docebo Usage Dashboard will replace your existing method of checking usage directly in Docebo Content, with access to the existing Usage tab being removed on May 27th. Users are encouraged to capture relevant information from this tab prior to the 27th, as historical data will not be transferred to the Docebo Usage Dashboard.

Learn Data

Data Mart

A new addition to Learn Data, Data Mart gives you the aggregated data you need to get to even faster data analysis and business decision-making. It's a way of structuring the data that aggregates it according to a certain topic. With Data Mart, you have a consistent and structured view of your data related to different topics which facilitates data analysis and business decision-making processes. You now have Data Marts for Course Enrollments and Completions, Certifications, ILT, and Learning Plans.

Connect

Enhanced Accredible & Credly recipes to support certifications

Do you use the Accredible or Credly digital credentialing platform to add value to your learning or as part of your broader employee recognition efforts? If so, you may benefit from our Accredible or Credly connectors to streamline and automate your credentialing process and make it simple to connect your badging and credentialing to learner completions in Docebo. With the latest release, we’re enhancing the functionality of these connectors to automate the creation and sharing of digital credentials, not only based on completions of courses and learning plans, but also now with the completion of certifications in Docebo. Now, when one of these connectors is configured, in addition to automatically achieving badges in Accredible or Credly when completing associated courses or learning plans (captured as “External Training” in Docebo), learners can automatically achieve credentials in Accredible or Credly when completing their certifications in Docebo. These can be viewed and accessed in a new column called “External Certification” within My Activities, in the Certification tab.

Connecting with Docebo makes it even easier to leverage one of these great digital credentialing platforms to incentivize and recognize people for completing learning and certifications and for them to showcase and share their success and achievements with others.

Connect recipe update for Outlook Calendar Connector

We’re making some important updates to our Connect example recipes for the Outlook Calendar Connector. 

This release includes RSVP, synchronization and webhook optimizations. These updates are important because they will:

• Provide a resolution to the 200 limit on Outlook events!
• Reduce synchronization errors
• Improve overall performance and performance in bulk operations by reducing Connect tasks, webhook events and time consumed

How to proceed:

While we are making this update and improvement available with our May release, you are not required to update your recipes. If you would like to adopt this update, please be aware that any recipe customizations you’ve made will need to be re-applied. 

If you’ve made customizations to your Outlook recipes and you haven’t updated Connect recipes before or feel unsure of how to proceed, we would be happy to support you. Please contact your Account Manager or your Customer Success Manager for further guidance.

If you’ve made updates to your recipes before and are comfortable to proceed, please go to this Community Post and follow the additional instructions provided there.

That’s a wrap! Wait, you’d like to learn more?

Here’s a list of resources available to you for the May 2024 Release:

• Docebo Resources
  • Release Course in Docebo University
  • On-demand Release Webinar
  • Q&A from Release Webinar
• Updated in Docebo Help
  • Accessing Docebo Content
  • Activating and managing catalogs 
  • Creating and managing additional fields for learning plans, courses and sessions
  • Creating and managing certificates 
  • Creating and managing learning plans 
  • Creating and managing playlists
  • Creating tests and managing test questions
  • Docebo Connect for Accredible 
  • Docebo Connect for Credly
  • Docebo Connect for Microsoft Outlook 365 Calendar 
  • Docebo Learn accessibility release notes 
  • Docebo for OpenID Connect 
  • FAQs on Docebo artificial intelligence features 
  • List of Supported Languages 
  • Managing artificial intelligence settings
  • Managing enrollment links for courses and learning plans
  • Managing the platform advanced settings
  • Managing learning plans’ properties
  • Managing the skills of your users
  • Managing thumbnails and header images
  • The Usage dashboard
  • Using the platform's Help center 
  • Webhooks events – Docebo Help & Support 

🤓 Give me the details

For those of you interested in the all the nitty gritty, here’s all that’s changing in this month’s release:

Docebo Learn

Docebo Connect

Docebo Connect

⚠️ Heads Up for webhooks in sandboxes for regions eu-west-1, eu-central-1, ap-southeast-2 and ca-central-1

For those using webhooks in sandboxes in regions eu-west-1, eu-central-1, ap-southeast-2 and ca-central-1, please note that on June 5, 2024, an architectural change may briefly cause webhook events to be delivered at a rate of two payloads per second while a migration takes place. This is due to old queues from the previous environment sending their events while the new environments have already been activated and begin to send their events. This eventuality should affect only customers with large webhook queues and the normal rate of delivery will be restored as soon as the old queue has been cleared. Please note that this will not result in double deliveries, just a brief increase in traffic.

 📢  We want to hear from you!

Which update(s) are you most excited about? Do you have any ideas or plans to use these updates? Share with us in the comments below 👇👇👇