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Docebo MCP Server Credit Cost Confusion

  • Nov 10, 2026 9:24 PM UTC
  • 5 replies
  • 38 views
Influencer III
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Hello!

We want to connect our AI platform (such as Claude) to Docebo via MCP. We want to be able to ask Claude, “What trainings do I have left to complete this week?” and it will tell any user asking the trainings that need to be completed by them specifically.

Would this action cost credits in Docebo according to this document? I think the answer is no, but just want to make sure.

Best answer by luca.latini

Hi ​@sara.cramer ,

Your understanding is correct. Connecting an external AI assistant such as Claude to Docebo through the Docebo MCP Server is excluded from AI credit consumption. Asking something like "What trainings do I have left to complete this week?" does not use credits.

The Docebo MCP Server usage only contributes to Active User counting. In particular, as described in the Supported MCP tools article, a learner is counted as an Active User when:

  • the "Fetch learning item" tool successfully retrieves the transcript of a learning item, or
  • they access content through the "Play learning item" tool.

These are the only Docebo MCP Server tools that currently contribute to the Active User count.

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5 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • Nov 10, 2026 9:43 PM UTC

Have the same questions here...although the AI credit overview is good, it still leaves room for some interpretation depending on the use cases.

Dominik
Helper I
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  • Dominik
  • Helper I
  • Nov 11, 2026 7:37 AM UTC

Hi ​@sara.cramer, My understanding and also the understanding of the people from Docebo we talked to is that this should be free of charge, so no credits needed. But I would not bet 100% on this. We had many credit related discussions with Docebo throughout the last months and there is still uncertainty. 

There does not seem to be a clear answer unfortunately. 

luca.latini
Docebian
  • luca.latini
  • Docebian
  • Answer
  • Nov 11, 2026 1:12 PM UTC

Hi ​@sara.cramer ,

Your understanding is correct. Connecting an external AI assistant such as Claude to Docebo through the Docebo MCP Server is excluded from AI credit consumption. Asking something like "What trainings do I have left to complete this week?" does not use credits.

The Docebo MCP Server usage only contributes to Active User counting. In particular, as described in the Supported MCP tools article, a learner is counted as an Active User when:

  • the "Fetch learning item" tool successfully retrieves the transcript of a learning item, or
  • they access content through the "Play learning item" tool.

These are the only Docebo MCP Server tools that currently contribute to the Active User count.

    Influencer III
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    • sara.cramer
    • Author
    • Influencer III
    • Nov 11, 2026 7:59 PM UTC

    Thank you ​@luca.latini !

    Some quick follow up questions!

    1. How about the opposite direction? Lets say in Docebo Knowledge, I have connected it to our Claude server. I go to Docebo Knowledge and ask it a question, “How many cities are in Austria?”. It gives me an answer (via Claude). Does that cost credits?
    2. If someone asks a question like I gave, “What trainings do I have left to complete this week?”, does the Docebo MCP Server know who is asking that? How?
    3. Based on current documentation, it looks like we can ask about our own enrollments (“Do I have any due dates for courses coming up?”) and our team’s enrollments (“Which team members have not completed their courses?”). Are these the only two categories that can be asked about at this time? Edit: I found this answer in this article! https://help.docebo.com/hc/en-us/articles/34309439408530-Using-the-Docebo-MCP-server

    Thank you so much!!

    luca.latini
    Docebian
    • luca.latini
    • Docebian
    • Nov 12, 2026 8:55 AM UTC

    Hi ​@sara.cramer , happy to clarify.

    1. The opposite direction The Docebo MCP Server only works one way: an external assistant such as Claude connects to Docebo to read your Docebo data. Docebo doesn't connect out to Claude, so a general question like "How many cities are in Austria?" is answered by Claude and doesn't involve Docebo AI credits. If you meant connecting Docebo's own agents to other MCP servers, that's a different capability, and I can say more if that's what you had in mind.

    2. How the MCP Server knows who is asking Through OAuth. Each user authorizes the connection once, linking their Claude profile to their own Docebo account. Every tool then runs with that user's permissions, so "my trainings" returns only that person's enrollments.

    3. What can be asked about The article you found is aimed at learners and managers. It covers using the MCP server for your own learning and for your team's. These aren't the only two categories. Administrators and Power Users also have tools for enrollments, courses and learning plans, learning data insights, and the content marketplace, depending on their user level. For the full list of tools, with descriptions, example prompts and who can use each one, see Supported MCP tools.

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