Learner Experience

We just went live on Docebo about a month ago and are still trying to figure out best practices for playlists. Learners often see the "No More Users to Invite" message after clicking “Invite to Watch” even when they haven't shared with anyone yet (these are private playlists but they are published). So there should be plenty of people to invite. In my testing, it looks like we can sometimes choose individuals to invite when attempting from the playlist card on the My Channel view but not when we attempt to invite from the playlist itself. Also, does anyone know how Docebo chooses the “suggested users” on the Invite to Watch page? Sometimes they make sense (people we interact with often) and other times they are seemingly random (test accounts, etc.)

I have 2 questions about observation checklist…1 - I am wondering if anyone knows how, as an approver, I can see the full answers submitted by the observer in the observation checklist short answer fields?In the short answer fields the observer can enter in up to 250 characters however when it is submitted to the approver, the approver cannot see the full text, only what fits in the box on the screen and then 3 dots at the end of it, there is no way to scroll across in the field as it is Greyed out with (disabled) at the top alongside the question. however, if we highlight all in the field and paste it elsewhere, we can see the full text, so it does exist. Is this something that has changed in the system or is there a setting that I am missing somewhere?  When the approver enters in a comment when hitting approve, she is copy and pasting in a standard response however the system only displayes the first few words of it. When we free type it though it displays all. Is there a known issu

Hi all! My organization has been using Harmony Search since February. We did an extensive test and pilot period starting back in fall of 2025 and adopted it fully in February. At that time, Harmony Search was standalone and solely part of the “Global Search” UI and function.  Well fast-forward and a couple months ago Docebo mandatorily pushed out that Harmony Search and Harmony Copilot were integrating. I thought this would just be a UI change, but what I have found is that the responses Harmony is now providing are significantly worse and often times incomplete compared to before the integration. It has eroded a lot of trust in usage compared to what we had early on.  For anyone else that is using Harmony Search, have you found this to be the case? We didn’t notice any problems up until the Search and Copilot integration, and now receive constantly complaints of incomplete responses of Harmony saying there is no content it can use to provide a response when there very much is.

Hello, I am looking for alternative ideas for e-signature rather than the e-signature feature because we do not need users to dual authenticate with a one-time password. Both using an observation checklist or a test are not ideal because the learner experience seeing “test” or “observation checklist” when the initiate that step.  Does anyone have any alternatives they’ve built?

Has anyone figured out how to / whether it’s possible to customise the background colour of the new user menu and top banner in the new navigation mode? As you can (hopefully) see from the comparison images below (new navigation mode at top, legacy version below) we previously had the whole page including top banner all one colour, now it’s defaulting to white and I can’t see how to adjust this.    

Hi All! Was wondering if anyone has experienced this.  I’ve put in a ticket but wanted to also share on the forum.  Has anyone begun using Companion and the New Space button is no longer available?  I began testing Companion yesterday afternoon, successfully created a new space and this morning when attaching to a second source domain found that I could not create a new space that connects to it.  

Dear Community,Harmony has great potential and is already working quite well for us (still waiting for some reports to dive deeper into actual usage 🙂).I was wondering whether there is a possibility—or a workaround—to build a custom knowledge base for Harmony without making the source material accessible to learners.Currently, I can upload PDFs, Word, PowerPoint, and Excel files to a course, assign it to users, and make the content accessible via Harmony. However, this also means that the course containing the files is visible to learners.Some of the files I would like to use as a custom knowledge base are unformatted and not particularly user-friendly (especially from a learner perspective). They are meant purely as background information and not as learning material that should be directly accessible.Has anyone done something like this before? Is this somehow possible?Thank you.Best regards,Dominik

Hi everyone,I have a question regarding moving UI changes from Sandbox to Production in Docebo.Currently, whenever I make any UI changes (like adding or modifying widgets), I’m manually:Copying the HTML from the widget in Sandbox Copying the CSS from the Custom CSS section Then pasting both into the Production environment (HTML widget + Custom CSS page)Is there a better or more efficient way to push Sandbox UI changes to Production without doing this manual copy-paste process?Looking forward to your suggestions.

Hello!Does anyone know how to delete duplicates of thumbnails when uploading assets to channels? I have changed my thumbnails for my assets several times as I play around with our look and feel, however it is keeping a “graveyard” of my old thumbnails and does not give me the option to delete like the course thumbnails do. Thank you in advance! 

I am starting to utilize badging as a resource to identify skills from our users but when I export our Badge report, I am seeing some users are on multiple times…. I did a group to capture users who would meet the badge qualifications to get an initial import and so we could include legacy course data that would not meet the qualifying factors. I then added the automatic assignment for the badge when users complete a course. 

Hi Docebo Community,Hope you’re all doing well.We’re in the final stages of preparing our Playlists launch and wanted to check in with the community before going live.During testing, we’ve noticed that when a private playlist is shared with an individual, it doesn’t appear in their My Channel view. The only access point is via the original notification email or the notification centre.This raises a concern that if the notification is missed or not actioned straight away, the playlist can be difficult for users to relocate later.Has anyone found effective workarounds or alternative approaches for this? For example, ways to ensure shared private playlists remain easily accessible for learners beyond the initial notification?Would really appreciate any insights or examples from your setups.Kind regards, Joy

Dear Community,I was wondering if there is any report or information available on how learners are using the Harmony assistant. It would be interesting to understand what types of questions they ask and whether Harmony is generally able to provide accurate and helpful responses.Is something like this available? Anonymized data would be perfectly fine — it does not need to include usernames or any personal information.Thank you.Best,Dominik

Hello - I’m currently building a new library of videos - not meant to be courses but rather prompts for people to watch without the friction of having to enroll in a course to be able to watch them. We are using Coach and share for it (I believe a legacy product?), and what we are currently experiencing is that the videos uploaded as vimeo links are not showing up in channel reports - nor are showing up in Harmony searches. Has anyone experienced anything similar or found a solution for this? Thanks

I’m looking to use badges and points in Docebo for things that are not really trackable, and you can earn the badge with a single click.For example, you have a professional development conversation, and you earn 10 points. This is something outside of the system and fully self-reported, so my ideal situation is you do one click inside Docebo and get the badge.Is there any way to do something like that?

Why can I (a superadmin) filter to a specific channel, but regular users cannot? Is there a setting somewhere that enables that functionality for all users? Including channel names in global search results would be even better, but until then, this would make it little easier for users to find specific channels. Here’s what I see: Thank you!

Hi all,     We dropped DCS from our program about 6 months ago and we still have a couple of channels on the platform. Each one contains a few non-SCORM e-learning courses with some training materials. In your opinion, is there any reason to keep channels like these around?  Thanks!

Hello.  Is it possible to exclude a text string when using the Global Search?  For Google it's just putting a minus sign before what you want to exclude, but that doesn't seemt to work in Docebo.  Is there something I’m missing? Thank you.Mike Magnus

We have a client that is trying to add a video to a course using the Record Your Screen option but she said she hits the record button and it flashes and then disappears.  Not sure if this is a user/pc issue, Docebo, or ScreenPal.

I’m not sure if I’m blind or crazy haha. I did the following when setting up a new landing page for users to ask the experts questions on a new app we have.DCS buttons shown on the top right of landing page channels with 2 assigned experts (including myself) notifications set up for questions that are added to channelsWhen I did a test question, the notification pops up, but when I click on it to answer, there is no “answer/reply” button. There are only 3 dots with the options to delete question or follow the question thread.  How do I enable experts to answer questions?   Update: I thought I somehow fixed my own problem but now I am unsure.I was messing around with my CSS code for the page after postign this question (used a css code through FarkTools) and all of a sudden, I was able to answer questions. I don’t know how or why, but that was the only thing I was modifying after asking this question. Maybe 30 min later, the answer function is gone again….

Hi~ Thank you in advance for your help.We ran leaderboard last year that ended awhile back. We want to run a new one but I see even if I delete the last leaderboard, the staff that were in the Top 10 on the now deleted leaderboard, still are showing up even though the new leaderboard (with associated badges/points) has yet to begin. See screenshot where the Leaderbaord Top 10 are still showing although I deleted that one. I am guessing I need to go back to all those badges and change the points to 0 in order to get rid of this? I want to start the new leaderboard off fresh and don’t like that you can see the past results from a different leaderboard from 1 year ago. Thoughts?    

Hi,Does anyone know if it is possible to select a custom range of channels that come up when a user “Asks an Expert?” We’ve got lots of channels but want to show the Q&A widget for only a certain group of them, and therefore the drop down box looks really confusing at the moment when they go to ask!  

Hi all,I’m excited with the potential that Harmony Search can offer, but I’m with many of you in that the tool isn’t ready for primetime as it is not picking up the information and proper user guides that i want it to use to respond. How can I “teach” Harmony or guide it on locating the correct information? Any tips, tricks, and guidance are greatly appreciated. 

Hello! Does anyone know if it is possible to automatically assign all users from a group to follow a channel?

Wondering if the screen record function in DCS captures a computer’s audio and mic. We are looking to have our employees record role plays and want to be able to listen to both sides of the call. Thanks!

Looking to get rid of the borders on this.  It is a link to a viewable sheet from the Channels, but we have to scroll to get all the information.  I think if we can get rid of the borders it would just about eliminate the need to scroll. Is this in settings anywhere or more of a CSS item?