Learning Plans & Certifications

This was posted on the original PDG site however I wanted to bring it back up here. We recently noticed that the User - Certifications report only works with the new certs. It no longer reports on the legacy certs. Does Docebo have any plans to correct this before the migration next year? We can still get the data via legacy reports however some do not have access to these any longer.

We need to switch to the multi-language course soon, but our users are sensitive to language issues.  If they complete the course in Japanese, but the certificate shows the course in English (default language), then we can’t go live with it. It would be interesting to know if anyone is using the multi-language feature and if they have any workarounds for the course title issue.

I’m just curious if any thought has been given to allowing Power Users to archive enrollments for the new certifications? It seems that they can do everything else if assigned, but this is one that I can’t give them.Use case: I have a handful of trainers who manage safety and equipment certifications: PIT trucks, OSHA, etc. They brought up the question about how to trigger re-training outside of the normal flow. For example if there is an incident that needs to trigger re-training, or if a certification needs to be revoked. I found that with the new certification tool, a SuperAdmin can select the enrollment, choose to Archive it, and choose to “Renew Certification” from the next screen.A related issue to this is that we have certifications tied to ILT courses that our trainers typically manage with little activity from the users. If the users do not click “Renew,” then the ILT course can be taken but the certification will not be renewed. This will mean a fair amount of hands-on interv

Hello!We are creating a new onboarding program that contains 4 levels, with 4 learning plans per level of onboarding. In each level, the learning plans must be completed in a specific order. We are really trying to avoid using group/enrollment rules, as the training is role based, we have 6 roles that we are covering training for, and some roles actually have more than 4 levels.Is there a way that we can enroll them in the 4 learning plans in the first level all at once, but restrict them from accessing LP #2, 3 & 4 until LP #1 is complete? Since prerequisites cannot span learning plans, we had tried using kind of a “gateway” course at the end of learning plan 1 and the same course at the beginning of learning plan #2, but it doesn’t reflect learning plan 2 as being locked. Any suggestions are appreciated! 

I am trying to setup a certification where Course A is completed in Year 1, Course B is completed to recertify 1 year later.  The following year Course A is retaken, the following year Course B and that loop is repeated. I cannot think of a way to set this up in the system.  Does anyone have any ideas or has any one setup something like this?  Any help much appreciated 🤔

Hello,I'm hoping someone can provide some advice as I'm quite confused about how the new Certification page is intended to work.Our setup currently uses Learning Plans for mandatory training. When a new starter joins the organisation, they are assigned a mandatory training learning plan. Once they complete a course, they are automatically added to the related certification, with renewal dates managed based on that course's specific renewal period.However, from my testing of the new Certification area, it doesn't appear to work in the same way. When a user completes a course through a Learning Plan, or directly from the My Courses page, they are not automatically added to the certification. My understanding is that users must be enrolled onto the certification and complete the course from within the Certification page itself for the certification record to be created. If this is the case, it would significantly impact our ability to use Learning Plans.I've also tried creating groups and

Hello,I’m hoping someone can help with an issue I’ve come across.A user brought to my attention yesterday that the Retake Certification button on the course page was unavailable, meaning the system was not updating their completion date or certification status. I logged in as the user to investigate and was able to confirm that they were correct.I have since carried out some spot checks on other users with the same certification and have identified two additional people experiencing the same issue.What’s confusing is that the problem appears to be affecting some users but not others, despite them being assigned the same certification. I’ve compared the certification profiles and settings, and they appear to be configured exactly the same.Would anyone be able to advise what might be causing this or if they have came across this themselves? 

Hello Community,I’ve come across an issue that several staff members appear to be experiencing when attempting to renew their certifications.For some reason, the option or link to renew an expired certification is not appearing for them. We’re seeing this across multiple users, which makes me think there may be a broader issue at play.Has anyone encountered this before or know what might be causing it?Please see the screenshot below for reference.Thank you in advance for any insights or suggestions.

Has the new certifications area been released or is it still under testing?

Hello Guru’s!!I have a scenario that didn’t play out as intended when testing, so curious what ideas the group may have here. Structure - Learning Plan that has 3 courses (A,B,C) as well as a certification component (D) with a yearly requirement.When enrolled, user completes A,B,C and then the certification (D).  This completes the LP. Fast forward a year, and assume for testing purposes the certification goes overdue/expires.  The ask/need is that the LP status revert to ‘in progress’ to indicate they are no longer in compliance since all 4 components are not complete. Additionally, at any given time courses A,B,C could be refreshed with up to date criteria, and enrollments would be archived and renenrolled for the respective course. This resets the course status to ‘Not Started’ which would also revert the LP back to ‘In Progress’ until completed which it would then reflect complete again. Testing confirms that regardless of the status change at course level, a LP that has been compl

Hello,In the last couple of weeks we have been experiencing some issues with our certificates. When people download them they appear completely black like the below example. The more historic certificates seem ok. I’ve also tried to unassign and re-assign certificates and it has not made a difference. Here is a segment so you can see the whole page is blacked out. Any advice or ideas would be appreciated! Thank you.  

I would like to make some of new fields I have added to the external training page mandatory. Is this something I can do?

I can add additional fields to the entry from for External Training. The system records the values, and I can report on them as an admin. How do I expose them to users? When a user views their external training, they see only the system fields and not the additional fields. There is no way for them to download the transcript or otherwise get to the additional files. I have discovered if I leave them in a pending state the user can edit/view them. This is not a good option on two levels; 1) it sends the message that the training is not accepted/valid. 2) users can edit them impacting downstream reporting. Anyone faced this problem?

Is it possible to create four separate learning plans on one page, with the first plan available immediately and the remaining three locked until each prerequisite plan is completed? Each learning plan includes 3–8 courses. Is there a trigger or automated notification within the learning plan settings that would allow this type of sequential unlocking?  Thank you in advance! 

I have learners that have completed all mandatory courses in a learning plan. The learning plan has a certificate assigned but for some reason the certificates are not showing as issued. Am I missing something?

At our company, external compliance training is a big part of what we do.  In fact, it’s so important to us, that we’re currently using a second LMS called “SetSafety” to manage our health and safety training needs, which is an administrative burden and confusing for employees to be having to use two systems.  This is why we’re asking for help!  We really want to have a single vendor solution with Docebo, but we haven’t been able to come up with a viable Docebo-only solution to date. What do you do for assigning and tracking external compliance training?  Is there a possible set up or solution we’re not seeing?  Our Compliance Training Use Case We need to be able to:Assign external training by Group or by User (external training examples: 3rd party classroom-based training such as Energy Safety Canada’s hands-on Fall Protection course or a WorkSafe BC First Aid Certificate) - we have approx. 60 of these courses that are mandatory or task/hazard-dependent for our employee’s role or proj

I want to be able to assign/link Certificates of Completion/Certificate Templates to courses in bulk.  My assumption is that this will need to be done via API like the majority of batch/bulk functions, but Icannot find any API endpoints for this.  Am I missing them somewhere?  Is this still a 100% manual task to assign to courses and LearningPlans?

I want to create a certification “program” that provides a clear learning path for a group of learners to follow, but also allows for some choices in completing the required elements that leads to a specific “certification.”For instance, I want to be able to do the following where A-K are a mix of Learning Plans, E-Learning Courses and Instructor led courses.A+B+((D or E) or (F or G))or(H+I+J)+K = CertificationThis would allow a more consistent global structure, while still allowing for some regional differences in our business.is there a way to do what I described?

We perform sales onboarding every two weeks, and our onboarding track or curriculum is four weeks long.  I’m looking into creating a LP for each week, separately.  My question is, do I have to manually create 4 new LPs (one for each week of onboarding) every two weeks?  Is there not a way to duplicate an LP?  It seems like a lot of work to have to manually create an onboarding curriculum that regularly occurs throughout the year.  How do other organizations handle recurring onboarding curriculums with ILT (VILT) courses, eLearning mods, videos, documents etc.?Thanks for any insight.

Hi! We want to require that our employees take 4 credit hours from any course in JJU, we would then like them to be issued a certificate so that if can be renewed every 365 days. We need to roll this out in batches based on review dates. So those who just had their review in June will have until next June to complete it. We cannot figure out how to accomplish this. Any ideas?

Howdy!We are having to go through and create workplace safety training program for our offices. We’ll be adding courses through out the rest of year and would like to keep everything tracked in 1 place - through an LP. Has anyone ever done this? and is there a way to ensure that notification of assignments go out? Thanks! 

Hi,I am using External Training App in Docebo, could you tell me which view is for the activity in Docebo Learn Data Data Dictionary? Thanks,Liza

I’m creating learning plans for all of our users to complete this year’s annual compliance training, but I’m wondering about the best way to manage it again next year. Do most of you unenroll everyone and then re-enroll them each year, or is there a better recurring setup?

Hi Docebo community!We have a stakeholder who would like for learners to join a follow-up session in an ILT. They would like this session information to appear on the course completion certificate.I understand that I can add the session information to the certificate with the tag codes. However, it appears our admins will need to manually re-issue certificates to include this updated information after a session is complete.Can anyone suggest a way to tie the (re)issuing of certificates to session completion? Or some other way of automating this process?Best,Jon

We have created learning plans for users to enroll in but prefer to keep them in a pending status until admin approval. What is the work around?