Configuration & Settings

We have a large number of power users and have discovered what we believe to be a significant security issue.Currently, any power user can send an email from the platform that appears to come from any email address within our domain. They can also add any recipient they choose in the CC field.For those of you who also have a large number of power users, how have you addressed this risk?As a precaution, we have disabled the ability to send emails from the platform. Unfortunately, this also means that automated email notifications are no longer being delivered.We would greatly appreciate hearing how others are handling this issue and whether you have implemented any safeguards or alternative solutions.Thank you in advance for your insights!

Hi,we're moving to a new Microsoft Entra ID (Azure AD) tenant. Since we sign in to Docebo through SSO, there are a few things on your side we'll need your help with. We can't change these from our end.The main reason for this is that we’ve been acquired and we are in the process of consolidating everything.We're planning to switch over around the end of January.Here's what's changing for us:- Our tenant ID is going from [Our current ID] to [New Tenant ID]- We'll have new SSO details: Entity ID/Issuer, login and logout URLs, and signing certificate (new metadata attached, or available at [New Metadata URL])- User emails/UPNs are staying the same, but the underlying Microsoft object IDs will likely change. If you match users on object ID, please let us know.Could you let us know about the following? SSO setup: What's the process for updating our SSO connection with the new details? Can we set up the new one alongside the old one ahead of time, or does it have to be swapped on the day?

I just saw that the new certifications were combined with learning plans and I’d love to hear from the product manager of either, or both, as to what your intent is here.  This seems like combining oil and water in terms of functionality.  Learning plans are collections of courses that you want the learner to take.  Certifications is an outcome of learning.  Given we have courses and learning plans in the LMS, why combine an outcome with one of the modalities?There are some nice features once you get into the certification but it seems like it’s being set up as an alternate type of learning plan which does not make sense to me.  Is anyone else confused about this new grouping?  Can someone from Docebo product help enlighten me on the thought process and overall strategy?

I created an OC, and assigned an employee to be observed by their Direct Manager. However, the checklsit does not appear in that Manager’s Checklist page or tab on My Teams. What should I be looking for to correct this?

I’m pretty sure the answer is no, Docebo currently does not do this but need to confirm. Is it possible to upload test questions to the Question Bank using GIFT? If not, what I find so odd about this, is when you import a GIFT file to create a test, you can assign the questions a category that is made in the Question Bank.

We have set up some courses for people to be able to access on request - ie we are not enrolling them centrally.The courses can be accessed via a page in the side menu or through a catalogue.Via the catalogue, the courses are available and users can access freelyWhen users try through the Page option, they are getting this error message. Clearly its the page / menu which is set up incorrectly, but I cannot see how - especially as there are other courses on the Page which the user can access??  

Prior to Summer 2026, I was able to select an icon for each page. The icon is displayed to the left of the page name in the mobile menu. I am no longer able to select an icon. Can anyone point me to a solution? Here is a screenshot of our mobile menu for reference:  

A customer of us pointed out that our Google Search Result is not optimal. We checked and indeed, our Google Entry looks weird, see belowThe Title “Cyber Defense Awareness Trainings” that we defined within Docebo is picked up by google, but everything else is not visible.We contacted support and they advice us to use the SEO Settings, that is part of the ecommerce App. First of all, it is a bit weird that we need to install something, to make sure that Google gets all needed information and that we then need to install an app (ecommerce) that we do not use.We do not use Google Analytics on the platformI already saw other customers that have the same issue and I am interested to know if other customers within the community also have the same issue…Cheers,Johfra

We currently have the Maximum number of consecutive failed sign-in attempts set to five. We recently learned that when this threshold is reached, Docebo blocks the originating public IP address for 10 minutes, not just the individual user account.We expect some clients to have between 500 and 1,000 learners, or even more potentially accessing the platform through the same corporate network. During a coordinated launch, several learners could enter incorrect passwords within a short period and unintentionally trigger a lockout affecting everyone on that network.For organizations supporting large learner populations, what maximum number of failed attempts have you configured? Have you experienced shared public-IP lockouts, and would you recommend a threshold such as 50 or 100?It would also be helpful to confirm whether a successful login resets the failed-attempt counter for the public IP and whether failed attempts across different usernames are aggregated.

Hi all, Hope, everyone is ready for Christmas. Not sure if anybody else had this problem, but it looks like it applies to all platforms (we work with multiple customers). When you complete an observation checklist, the text colour is the default colour in your system. However, when you try to access any completed observation checklist, the text colour of the responses is changed to light grey and makes it very very difficult to read the responses and not very good for accessibility purposes. Docebo advised to change the text colour of the checklist responses with CSS, but I find it difficult to locate an identifier that targets the checklist responses. Could you please help? Thanks in advance,Gigi

Is anyone aware of a login limit per unit of time?I have had some issues with users getting denied with a message saying maximum number of attempts reached. Try again in 10 minutes.This is not a case of messing up the password beyond the number of failed attempts I have set but a message on the first attempt.It comes up around the beginning of each month when I push out the monthly safety compliance training.We then have a bunch of folks trying to log in at the same time and different folks each month have the issue.

Reaching out to the community here, as we are feeling pretty defeated.The core problem is that Docebo’s Power User model is largely static and manually maintained, while our use case requires reusable profiles, dynamic branch scoping, profile-based automation, and MCP support.Our structure includes:Three branches: Internal employees, Partners, and Customers Different admin levels within each branch Reporting-only leaders who need Insights access Admins who need to manage users, groups, courses, learning plans, or enrollments Customer and partner managers who should be restricted to their own group or branchOur main challenges are:Assigning a Power User profile does not automatically assign all required user, course, and learning-plan resources. Only one Power User profile can be assigned to a user, so we cannot easily combine permissions for people with multiple responsibilities. Power User profiles cannot be used as criteria for dynamic groups, which prevents us from automating profil

Is there a way to adjust the Branding of the Learning impact Evaluation Report sent to instructors after a course. as seen in the image? 

Hey All! Since the recent update, we are getting blank boxes where there should be clickable icons. This is what it looks like: I have tried clearing history and cache as well as multiple changes in CSS, but nothing seems to stick. It will revert back for a few hours or a day, but always goes back to these boxes. Any help from the community on how we can get this fixed? Thanks!

 Issue 1: Upload Manager Not Working for One UserOne of our Power Users is unable to upload banner images using the new Upload Manager. The upload never starts, regardless of the image selected. However, I can upload successfully using both my account and hers, so the issue appears to be specific to her user profile.Issue 2: Unable to Reuse Existing ImagesThe new Upload Manager no longer lets me browse and select previously uploaded images. Instead, I have to upload the same image again each time, creating duplicates. This makes it difficult to manage media assets, as there doesn't seem to be a way to browse, reuse, replace, rename, or delete existing files.Has anyone else experienced these issues or found a workaround?   

Is it possible to adjust the Agenda view to fit to the size of the number of upcoming sessions? It looks awkward to have all this white space. 

Hello and thank you in advance!Where do I find the web server address for adding images to an iframe in a html widget?I’m vague on where it may be. Is there a place where I can view the path of all images uploaded across the platform?I know where to upload images for courses and widgets and went to the image UI for both, I get lost from there.Thank you again for your time! nick

Hello,Can you please provide information on how we can disable the Ask the Expert function?Thank you,Teresa 

Hello everyone,We’re revamping out badges this year and I was wondering if there is a way to display the badges bigger inside the widget used on the dashboard? Currently, the badges are displaying very small. Any writing that may be on them is essentially not visible. We were hoping to be able to label the badges so it is not just a generic icon. ie. A First Aid Certificate badge would have an icon but it would also say First Aid on it visibly. Any help would be greatly appreciated. 

Hello, How do you add closed captions to a video in a Creator lesson? I see there’s a keyboard shortcut to toggle on/off CC but can’t for the life of me find a way to include a VTT or SRT file.  

I recently set myself up as an instructor of an ILT to test out the feature, and when I went to view my Task List widget, suddenly Assigned Courses was showing up, despite that not being checked on the Task List options. Help!  

We have a custom page made for onboarding training. The page has catalogs plugged in via widgets. Currently when a learner clicks on a tile, it overrides the page. We’d like it to instead open in a new tab so the don’t have to keep navigating back to the page. (Selecting “open new window” at the training material level does not accomplish this). Is there a way currently to do this?

Hello, we’ve noticed this morning that on ILT Session Events there is now a green warning triangle stating “events with synchronization warning” Has this happened for anyone else? And what does it mean please? We’re a new organisation to Docebo so still trying to understand everything.  Thank you in advance. 

Does anyone know of a way to mass update enrollments on a course to be marked with the new “Enrollment Priority” of “Required” via API? I know I can do it course by course (see screenshots below). However, we have a big gap right now where we enroll new hires into a Learning Plan of their relevant courses and while we can mark the Learning Plan as Required, it doesn’t cascade down to the individual courses. Docebo claims thats intentional behavior, but now we don’t have a way for learners (or admins running reports) to see that those individual courses within an LP are indeed required. It would be awesome to be able to batch update enrollments for multiple courses at once to include the Required Enrollment Priority.I created an idea here to see if we could get the option to cascade a Learning Plan’s Enrollment Priority to courses within the Learning Plan, but for now I need a workaround. Does anyone know a way to have the API browser bulk update the Enrollment Priority on enrollments f

I have a course within a learning plan that is locked for only certain employees not all employees.The course in the learning plan is showing (below) that the Subscription is Not Active and on the admin side it says Locked The enrollment settings are where they should be, they are set to self-enrollment options. The catalogs assigned are also correct. The learning plan also is set to where there are no prerequisites or that they have to follow a certain order of courses.The course does not have any codes enabled.What else can I check to try to get this open to all employees?