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New Reports Not Syncing Again

  • Jun 20, 2022 3:18 PM UTC
  • 10 replies
  • 200 views

JZenker
Guide II
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Hello all,

 

Just a heads up, it appears that New Reports are no longer syncing (manual refresh does not work either), and other elements such as Scheduling are not working either.

 

If you know of anything, please let me know - Support says they are working on it with no ETA.

10 replies

Lenny Saucier
Novice II

i knew about the emails but didn’t know about the sync. Thanks for the heads up. 

 


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  • Novice III
  • Jun 21, 2022 8:36 AM UTC

I noticed this too and had to manually run a lot of our reports which are scheduled to run on a Monday morning!


Neil Patterson
Guide I
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Is this the sort of thing that Docebo should be posted in the Known Issues discussion?  I didn’t know reports weren’t working properly - thanks for the heads up @JZenker 


JZenker
Guide II
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  • Author
  • Guide II
  • Jun 21, 2022 11:23 AM UTC

Of course. Can use the old Reports module in the meantime, although we had just fully transferred out of that.


Bfarkas
Hero III
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  • Hero III
  • Jun 22, 2022 12:20 AM UTC

Of course. Can use the old Reports module in the meantime, although we had just fully transferred out of that.

Ha, wait for the causal analysis to be heavy new report usage did it….


AnnetteNewnum
Novice III

I am unable to manually pull my daily report either so I hope they can get this fixed ASAP.  I put in a ticket on 6/16 and received a response yesterday stating it was a known issue and they hope to have it fixed by 7/1! I sure hope it is sooner than later as I use this report daily and and getting further and further behind each day I can’t pull it. 


JZenker
Guide II
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  • Author
  • Guide II
  • Jun 22, 2022 1:55 PM UTC

Hey team,

 

just got word that this has been resolved. Will have to do a manual data refresh for today, but starting tomorrow the auto refresh should be activating 


erin.brisson
Docebian
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Hey all, this was posted yesterday:

 


JZenker
Guide II
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  • Author
  • Guide II
  • Jun 22, 2022 2:05 PM UTC

Thank you, Erin!


AnnetteNewnum
Novice III

Thank you, @erin.brisson