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Question

Previewing notification emails and notifications from sandbox

  • Dec 18, 2025 11:25 PM UTC
  • 3 replies
  • 174 views

Is there any way to preview what a notification email will look like?

For example, we’re enabling eCommerce shortly and I have no idea what {{order_receipt}} is going to look like when included in a notification so I can decide if I want to use that shortcode or not.  Help pages don’t go into detail on this, no examples anywhere that I can see.

Also, how can I get notifications from my sandbox working?  I need to enter a “From” email address for a notification but I get an error saying I have to set this address in Domain Management.  But Domain Management is empty in the sandbox!

3 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • Dec 19, 2025 2:55 PM UTC

There is no preview so you can just send yourself a sample by going through the purchasing process.

To get your notificaitons functional, please add your company’s domain to the “email Sender domain” tab under Domain management. You will not need to install the SPF or DKIM record to test but your emails may land in your junk folder or quarantined depending on your internal security processes, etc.
 

https://help.docebo.com/hc/en-us/articles/14656947588114-Domain-Management-Configuring-email-domains

 

 

  • sllerts
  • Author
  • Newcomer
  • Dec 19, 2025 4:13 PM UTC

The problem is that in my sandbox, Domain Management is completely blank.  No options or anything to set even if I wanted to.  Domain Management is fine in my main platform, but empty in sandbox.

And having to purchase something to see what the email looks like is not very practical.  There should be some way to trigger notifications for testing or a preview view, just like how you can preview widget pages.

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • Dec 19, 2025 4:24 PM UTC

If you do not see the Email Sender domain tab, you can request this via support. Once enabled, you can add your domain as per the instructions above.

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