Issue: The user can download the course completion certificate without completing the course
Fix attempts: Added a quiz and file download as prerequisites for course completion.
Also contacted tech support with Docebo: they said it had something to do with
Best answer by Eryn Roberts
That is interesting. Can you make a basic certificate and assign it instead of the custom one and use that to confirm?
Yes, I tried the sample certificate as well as our other templates and had the same issue.
Patrick just helped me via zoom. The issue was all user error. I had reset the course elements but not the enrollment so the certificate could be downloaded regardless of the course elements being completed.
+6One user or all users?
one course or all courses?
doesnt sound like https to me.
+6You don’t happen to have a end of course marker enabled on one of them? Just a shot in the dark.
I don’t think it’s https either - it’s something to with how the certificate was coded/loaded from my understanding but I am not the person who did this on the backend and they are ooo
I know I have the prerequisites
Well Patrick sent me a private message we got a zoom and he suggested we just duplicate the course - problem solved. It was a bug within the original courses
Hey! I am realizing that did not actually fix the problem, when we duplicated the course it just kicked out the certificate. When I add the certificate back, the same issue so I think the root of the problem is how the certificates were coded and loaded.
+6That is interesting. Can you make a basic certificate and assign it instead of the custom one and use that to confirm?
That is interesting. Can you make a basic certificate and assign it instead of the custom one and use that to confirm?
Yes, I tried the sample certificate as well as our other templates and had the same issue.
Patrick just helped me via zoom. The issue was all user error. I had reset the course elements but not the enrollment so the certificate could be downloaded regardless of the course elements being completed.
+6Ah, that would do it, makes sense.
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