Hello All,
We are going to launch Docebo in my organization soon,
I am trying to figure out how to assign custom domain, the IT team needs DNS Record and A Host exact data however unfortunately I am unable to get any response from the team.
Can someone here guide me how to go about it incase you have set up a custom domain ?
Thanks
Ami Kotak
Best answer by FionaR
Hi Ami,
Firstly, just to check that you have the Custom Domain App? You get it with the Docebo Advanced and/or Enterprise plans. You used to be able to purchase it as an add on, but we’re not sure if that’s still the case.
This guide walks you through the initial set up: https://help.docebo.com/hc/en-us/articles/360020084060-Managing-the-Custom-Domain-App
There is one paragraph that tripped us up:
“For a third-level custom domain (an example of a third-level custom domain is subdomain.yourcompany.com or www.yourcompany.com), you will only need to provide a CNAME record, redirecting your third-level domain to yourcompany.docebosaas.com”
Because we needed our Docebo platform to be www and we were running Enterprise with multiple instances we created an A (@) record for the root domain to point to our Docebo IP address, and then a CNAME record to point www to our Docebosaas url. The structure of the URL is typically: yourcompany.docebosaas.com
We also added domain key records and email MX records to whitelist our emails so that our newsletters didn’t get blocked as spam by some email providers.
This may be more information than you were looking for, and if so, sorry! :) To get your IP address you could try Helpdesk or your account manager.
Fiona
+6Have you found this page?
https://help.docebo.com/hc/en-us/articles/360020084060-Managing-the-Custom-Domain-App
+7When we set up a custom domain, we had to work with our IT to purchase the domain first. Once the domain was purchased, the provider that we used to purchase the domain assisted our IT team with the DNS record.
So if you have not gotten a domain name yet, I would start with working with IT to get one purchased. If it is already purchased, then who ever is responsible for managing the purchase (you or IT) can reach out to the provider to get assistance with the DNS record.
Hi Ami,
Firstly, just to check that you have the Custom Domain App? You get it with the Docebo Advanced and/or Enterprise plans. You used to be able to purchase it as an add on, but we’re not sure if that’s still the case.
This guide walks you through the initial set up: https://help.docebo.com/hc/en-us/articles/360020084060-Managing-the-Custom-Domain-App
There is one paragraph that tripped us up:
“For a third-level custom domain (an example of a third-level custom domain is subdomain.yourcompany.com or www.yourcompany.com), you will only need to provide a CNAME record, redirecting your third-level domain to yourcompany.docebosaas.com”
Because we needed our Docebo platform to be www and we were running Enterprise with multiple instances we created an A (@) record for the root domain to point to our Docebo IP address, and then a CNAME record to point www to our Docebosaas url. The structure of the URL is typically: yourcompany.docebosaas.com
We also added domain key records and email MX records to whitelist our emails so that our newsletters didn’t get blocked as spam by some email providers.
This may be more information than you were looking for, and if so, sorry! :) To get your IP address you could try Helpdesk or your account manager.
Fiona
Thank you everyone for your inputs and suggestions,
Hi Fiona,
Based on your inputs I checked and got to know we only require providing the CNAME record,
Now I have updated that with my IT team,
However, it's still not redirecting me to the custom domain page, what am i missing here which is resulting into this?
Looking for your inputs.
Thanks
Ami
Hi Ami,
Any DNS change can take up to 72 hours to complete, most are through within 24-48 hours but sometimes it takes a bit longer.
If you check your custom domain here: https://www.whatsmydns.net/ you’ll be able to see if it’s resolved yet.
If the change has resolved, and it’s still not redirecting we’d recommend raising a ticket with Docebo. Often, they can see what’s happening behind the scenes and are able to pinpoint if there any issues.
If the Docebo team can’t find an issue on the LMS side, then it points to an issue with your DNS/website settings. For example, if you have subdomains on the same root domain as the LMS there could be a DNS conflict and your IT team should be able to resolve the issue.
Hope that helps and good luck!
Fiona
With custom domain setup, i can view and login, make a user self registration request from the login page.
However after logging in, clicking any link in the home page for example "My courses and learning plan" redirects to the Docebosaas URL and logs out me.
Has anyone ever faced this kind of issue.
Looking for your help.
Regards,
Ponnammal
+7With custom domain setup, i can view and login, make a user self registration request from the login page.
However after logging in, clicking any link in the home page for example "My courses and learning plan" redirects to the Docebosaas URL and logs out me.
Has anyone ever faced this kind of issue.
Looking for your help.
Regards,
Ponnammal
Thank you very much. It worked for me :) and the relative URL link thread is very helpful.
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