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How do I renew web certificate?

  • December 20, 2022
  • 5 replies
  • 248 views
NateC
Helper I
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Hi all.

Our web certificate expired for one of our portals & the guy who typically handles this is currently away. He was able to give me a bit of info but i’m still lost.

He sent the screenshot below as the location to update the certificate:

 

 

However i cannot find this page at all. this is the closest i could find:

 

Clearly this is way off. if anybody knows how i can find the area pictured in the first image, please let me know, I’ve been through the entire Admin Menu it seems & still can’t find it.

Thanks!
Nate

Best answer by lrodman

Hello,

 

The image you were sent is from extended enterprise. Here’s how you get there


Admin gear →

click the right instance

if your company uses a domain name not a folder, you’ll see it on the next screen

 

 

    Paul_Diniakos

    5 replies

    L
    Helper III
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    • lhubbard
    • Helper III
    • December 20, 2022

    I would encourage you to reach out to Docebo support to help you through this.

    In case you hadn’t found this already:

    https://help.docebo.com/hc/en-us/articles/360020125119-Activating-and-Managing-the-HTTPS-App

     

    Important bit here

    “

    Adding a Renewed Certificate

    If your certificate has been renewed and you need to upload the new certificate in the platform, you first need to delete the old certificate in this area, obtain the new certificate, then upload the new certificate using the steps outlined above. In order to keep your site always up and running, the old certificate will remain active until you perform the substitution.

    ”

    Daniel
    captainzelda
    lrodman
    Guide II
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    • lrodman
    • Guide II
    • Answer
    • December 20, 2022

    Hello,

     

    The image you were sent is from extended enterprise. Here’s how you get there


    Admin gear →

    click the right instance

    if your company uses a domain name not a folder, you’ll see it on the next screen

     

     

    KMallette
    Daniel
    I
    KMallette
    Hero II
    Forum|alt.badge.img+9
    • KMallette
    • Hero II
    • December 20, 2022

    @NateC Everything that has been offered is predicated on you having a new certificate to upload.  If you don’t have that already, then there is much more that you need to do.

    Do you have an IT department that helps with web/IP things?  If so, you need to reach out to them to find out how to actually GET the new certificate.

    My company uses KeyFactor as the source of the SSL certificate (.pem). DM me if can find your company’s souce but need help with it

    Regards,

    KMallette/Viasat, Inc.

    KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
    Daniel
    I
    NateC
    Helper I
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    • NateC
    • Author
    • Helper I
    • December 20, 2022

    Perfect, thanks @lrodman this is exactly what I was looking for.

    Daniel
    lrodman
    Guide II
    Forum|alt.badge.img+6
    • lrodman
    • Guide II
    • December 20, 2022

    np! merry christmas

    Daniel
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