Hi All,
Just wondering if anybody is experiencing issues with their Notifications application not being accessible. The system is still generating and pushing the notifications out, but we are unable to view, edit, add etc.
This is now day 2 … any ideas or ways to resolve? Many Thanks 😊
Best answer by Davefox
AHHHH the spinney wheel of death. Sadly, I know it well. As a team we saw this after new notification updates were pushed to our instance. None of us ever saw it at the same time or consistently and it seems to be browser agnostic. So super frustrating and hard to pinpoint.
For better or worse I don’t take broken as a final answer so….
We went round and round with cache clearing and browser installation and then with Docebo support (who also could not replicate it). Finally got to a level 2 support person who after a few rounds of screen shots and broswer log files suggested we have our IT department unblock a number of and domains from our firewall software.
the list had some of the largest domain carriers on the net, so initially a hard no from IT (unblock *.amazonaws.com? yeah… right)
BUT after some port sniffing (it’s a thing), we unblocked the following and the problem seems to have gone away
*.docebosaas.com
*.dcbstatic.com
*.docebo.cloud
POSTSCRIPT- Make sure you create a support ticket with Docebo about it. The new module has issues which are not isolated and they need to hear from people before they can correct it.
Hope this helps.
Hello
I have just checked on my end and I do not have any issues accessing the notification interface, editing or updating notifications. Have you opened a ticket with Docebo Support?
We have access to our notifications as well.
Just curious, did you happen to be adding a bunch of new or duplicate notification prior to this happening?
I had maybe a similar issue a few months ago where I had been building and cloning a number of groups for a project. All of a sudden the Groups area went blank and stayed that way for a while. It was not two days though, only half a day or so. Like you, our groups still existed and drove our catalogs but I could just not see them.
Hopefully you get this resolved soon and have support looking into it!
+3AHHHH the spinney wheel of death. Sadly, I know it well. As a team we saw this after new notification updates were pushed to our instance. None of us ever saw it at the same time or consistently and it seems to be browser agnostic. So super frustrating and hard to pinpoint.
For better or worse I don’t take broken as a final answer so….
We went round and round with cache clearing and browser installation and then with Docebo support (who also could not replicate it). Finally got to a level 2 support person who after a few rounds of screen shots and broswer log files suggested we have our IT department unblock a number of and domains from our firewall software.
the list had some of the largest domain carriers on the net, so initially a hard no from IT (unblock *.amazonaws.com? yeah… right)
BUT after some port sniffing (it’s a thing), we unblocked the following and the problem seems to have gone away
*.docebosaas.com
*.dcbstatic.com
*.docebo.cloud
POSTSCRIPT- Make sure you create a support ticket with Docebo about it. The new module has issues which are not isolated and they need to hear from people before they can correct it.
Hope this helps.
+10Same here, no issue detected and notificaitons are going out
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