Formal Learning vs. Informational Sessions: What Do You Track in Docebo?

Hi Chrissy,

Where you draw that line is very individual to each organization—and honestly, it often comes down to evaluating each event on its own merits.

When I managed the LMS at Playtika, we actually took the approach of managing all live events through Docebo as ILTs, including webinars and informational sessions. Centralizing everything in one place gave us a huge operational advantage and provided clear baseline statistics on responsiveness, registration-to-attendance drop-off, and overall platform logins.

To keep our data meaningful, our rule of thumb wasn't about what goes into the system, but rather what goes into our formal reporting. The deciding factor was behavioral change:

• Included in Formal Reports: Any session designed to drive a real behavioral shift, build a practical skill, or meet a compliance requirement.

• Tracked for Turnout Only (Excluded from Formal Reports): Purely informational sessions, company updates, or general knowledge-sharing.

In Docebo, you can easily manage both under one roof without muddying your analytics by using Course Additional Fields (e.g., creating a dropdown for Event Purpose: Skill/Behavior Change vs. Informational) or dedicated Course Categories. That way, you get the registration mechanics and attendance stats for every event, while filtering informational sessions out of your formal completion dashboards. Also, for your recorded info sessions, hosting them in Discover, Coach & Share channels rather than wrapping them as formal eLearning courses is a great way to track views and engagement without cluttering learner transcripts. You can read more about setting up custom course fields and filtering in the Docebo Help Center.

On a side note, the title of your post immediately took my thoughts in another direction: measuring Shadow Learning. Beyond the formal courses and structured info sessions we schedule, a massive amount of learning happens organically in the background—through Communities of Practice, peer-to-peer exchanges, and daily workflows. Taking a more advanced approach to uncover and measure that shadow learning (for example, using specialized platforms like Plynn, which integrates with Docebo) can give an organization tremendous added value, letting you capture the impact of informal knowledge sharing without forcing every interaction into an ILT container.

Hope this helps as you refine your criteria!