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User enrolled into ILT session - visible on desktop but not on Go Learn App

  • Feb 12, 2024 1:37 PM UTC
  • 2 replies
  • 149 views

rhunt79
Novice III
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Hi...I’m hoping someone may be able to save my sanity.

We’re holding a sales conference and have created courses/sessions using the ILT function...so that our attendees know where they need to be. All courses/sessions are fine apart from one. 

When a user logs into the desktop version of your platform the specific session they’re enrolled in is absolutely fine and visible (as below):

However, when they log into the Go Learn App they see the below:

I can only think it’s a setting issue and I've done something differently when creating this course/sessions, but I’ve gone through and all courses appear to have the same settings.

Has anyone come across this issue before? It’s driving me mad as I can’t find the root cause.

Thanks...Rich

 

2 replies

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  • Former Docebian
  • Mar 27, 2024 3:04 PM UTC

Thank you for bringing this to the community! I just wanted to provide an update here for future readers, that this was unexpected behavior and resolved on a support ticket. If you see behavior like this that appears to be a bug, make sure to open a ticket with our support team.


  • Novice II
  • Dec 16, 2025 4:08 PM UTC

My team and I are facing the same issue.