I’m just curious if any thought has been given to allowing Power Users to archive enrollments for the new certifications? It seems that they can do everything else if assigned, but this is one that I can’t give them.
Use case: I have a handful of trainers who manage safety and equipment certifications: PIT trucks, OSHA, etc. They brought up the question about how to trigger re-training outside of the normal flow. For example if there is an incident that needs to trigger re-training, or if a certification needs to be revoked. I found that with the new certification tool, a SuperAdmin can select the enrollment, choose to Archive it, and choose to “Renew Certification” from the next screen.
A related issue to this is that we have certifications tied to ILT courses that our trainers typically manage with little activity from the users. If the users do not click “Renew,” then the ILT course can be taken but the certification will not be renewed. This will mean a fair amount of hands-on intervention from me as a SuperAdmin.
Can this function not be given to Power Users? Will they have to come to me as a SuperAdmin if this situation occurs?