Hello,
In the last couple of weeks we have been experiencing some issues with our certificates. When people download them they appear completely black like the below example. The more historic certificates seem ok. I’ve also tried to unassign and re-assign certificates and it has not made a difference.
Here is a segment so you can see the whole page is blacked out.
Any advice or ideas would be appreciated! Thank you.
Hi Charlotte,
Gabriele here from the Docebo support Team!
Thank you for reporting this issue.
We have investigated the issue and identified the cause. A fix has been implemented on our end, and the issue should now be resolved for newly generated certificates.
As we would like to provide you with further details and guidance regarding the affected certificates, could you please submit a Helpdesk ticket with our Support team? This will allow us to share the relevant information and assist you directly through the appropriate channel.
Thank you for your cooperation and understanding.
Gabriele.
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