1. What specific problem or challenge are you facing?*
The learning pan feature as a whole feels very static and not flexible or able to evolve the way our content does and how our organizational learning needs to. Right now, making changes to learning plans that are only supposed to apply to future enrollments tend to have negative impacts for existing users and retroactive implications. As an example, a user I’ll call Sally completed a learning plan in 2024. We added new courses to that learning plan over time (and ensured we checked off the “do not reset completion” for completed folks so they wouldn’t be impacted). Well, this user completed a course that had been added to the learning plan - not even through the learning plan, as a one-off for a new process. Because the learning plan had logic to unlock a course and trigger a notification about the unlocked content when the plan was complete, the user got that notification and was very confused. The user then spends time going in, checking to see what they need to do, and realizing everything is completed. The user then emails us, so we have to dig in and figure out why this happened and what’s going on. If learning plans were more flexible and intelligent, there would be a way for it to understand that a user who already unlocked and completed the content does not need this notification again.
2. What outcome are you expecting?*
The ideal state is a more intelligent learning plan process so people don’t get irrelevant notifications and so we don’t have to disable or re-word notifications to lessen their impact.
3. How will this feature impact your business and/or industry?*
It’s a better user experience to not get irrelevant notifications. It saves times for the user checking and the admin they reached out to verifying, digging in, and also saves time for docebo support helping figure out why a notification triggered when the entire plan was completed years ago.
