Hello,
I'm hoping someone can provide some advice as I'm quite confused about how the new Certification page is intended to work.
Our setup currently uses Learning Plans for mandatory training. When a new starter joins the organisation, they are assigned a mandatory training learning plan. Once they complete a course, they are automatically added to the related certification, with renewal dates managed based on that course's specific renewal period.
However, from my testing of the new Certification area, it doesn't appear to work in the same way. When a user completes a course through a Learning Plan, or directly from the My Courses page, they are not automatically added to the certification. My understanding is that users must be enrolled onto the certification and complete the course from within the Certification page itself for the certification record to be created. If this is the case, it would significantly impact our ability to use Learning Plans.
I've also tried creating groups and enrolment rules so that users are automatically enrolled onto the certification once they complete the course. While this does enrol them, it immediately marks the certification as complete and doesn't populate key fields such as Certification Status, Issue Date, or Expiry Date.
Has anyone else experienced this or found a workaround? If the certification only works when training is launched from the Certification page and people are enrolled onto the certification, this is likely to cause some significant challenges for us, and I'm struggling to see how we could manage certifications alongside our existing Learning Plan and course structure.
Any advice would be greatly appreciated.
Thank you.