Skip to main content
Question

New Certifications - "New Cert Issued" Notification missing?

  • Nov 12, 2026 10:14 PM UTC
  • 2 replies
  • 17 views
lrnlab
Hero III
Forum|alt.badge.img+10

Can see notifs for the new certs when they are about to expire, when the user starts the renewal process, etc. but none that can be sent to users when they are issued a cert. There is one for the legacy certs but none for the new certs. Is this missing? Are there plans to add a new version? How ill users be notified that they have been issued a cert?

2 replies

LuAmbrosio
Novice I
  • LuAmbrosio
  • Novice I
  • Nov 13, 2026 12:20 PM UTC

Hello ​@lrnlab , I think you can use the Learner has completed a learning plan trigger and the customise the text accordingly. The content filter allows you to select LPs or new certifications. Because Docebo treats new certifications as a type of learning plan, this notification event also applies to them

lrnlab
Hero III
Forum|alt.badge.img+10
  • lrnlab
  • Author
  • Hero III
  • Nov 13, 2026 3:13 PM UTC

Hi ​@LuAmbrosio  thanks for your reply however that template does not carry any info about. the cert like issue date, expiry date, etc. so it’s not quite the same. We need a proper “Certification has been issued” template like we have for the legacy certs. Not sure why this one was left out. 

And while, we’re on the topic, not sure of the use of the new template, “Cert being renewed”. Says it’s triggered when a cert is being renewed meaning it’s kicked off by the user so why would we need to advise the user they are renewing when they already started the process? Seems redundant.

Terms & ConditionsAccessibility statement