Hello,
I’m hoping someone can help with an issue I’ve come across.
A user brought to my attention yesterday that the Retake Certification button on the course page was unavailable, meaning the system was not updating their completion date or certification status. I logged in as the user to investigate and was able to confirm that they were correct.
I have since carried out some spot checks on other users with the same certification and have identified two additional people experiencing the same issue.
What’s confusing is that the problem appears to be affecting some users but not others, despite them being assigned the same certification. I’ve compared the certification profiles and settings, and they appear to be configured exactly the same.
Would anyone be able to advise what might be causing this or if they have came across this themselves?