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Question

'To Renew In" Link Missing?

  • September 17, 2026
  • 1 reply
  • 29 views

Hello Community,

I’ve come across an issue that several staff members appear to be experiencing when attempting to renew their certifications.

For some reason, the option or link to renew an expired certification is not appearing for them. We’re seeing this across multiple users, which makes me think there may be a broader issue at play.

Has anyone encountered this before or know what might be causing it?

Please see the screenshot below for reference.

Thank you in advance for any insights or suggestions.

    1 reply

    samet.turk
    Docebian
    Forum|alt.badge.img
    • samet.turk
    • Docebian
    • September 24, 2026

    Hello ​@Sha 

    My name is Samet, and I’m part of Docebo’s Premium Support team.

    Thank you for reporting this. This appears to be related to a known Docebo defect, which affects the availability of the certification renewal/retake action for some users.

    This is a known issue, and a fix is planned for release on September 30th as part of the maintenance release cycle, subject to final release validation. If you are affected, please contact your usual support channel and provide the affected tenant and usernames. If you already have an open ticket, please reference it when following up so the case can be reviewed and associated with this issue.

    Thank you!

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