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Question

User receiving HTTP error when uploading videos

  • August 13, 2025
  • 3 replies
  • 66 views
Annarose.Peterson
Hero III
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We have a power user who gets an HTTP error every time they try to upload an MP4 into a course shell. It is not an issue with the MP4 file because other users can upload the same files, and if we log in as the power user, we are able to upload MP4 as well, so we know it is not anything to do with their profile.  Also, they are able to upload SCORM and AICC with no issues.

So we are wondering if it has to do with something on the user’s computer?  Has anyone else run into this, and has any idea on what might be the cause?

Any help will be appreciated!

Here is the error:
 

 

Annarose Peterson (She/Her)

3 replies

O
Novice III
Forum|alt.badge.img+1

Not sure if this helps ​@Annarose.Peterson but have you tried this with other browsers? Also, might be good to clear the caches and cookies from the browser history just in case.

Other than that, it seems to be one of these weird ones that make you scratch you head.

0p
Annarose.Peterson
Hero III
Forum|alt.badge.img+7

Not sure if this helps ​@Annarose.Peterson but have you tried this with other browsers? Also, might be good to clear the caches and cookies from the browser history just in case.

Other than that, it seems to be one of these weird ones that make you scratch you head.

The user has tried this with all browsers, cleared caches and incognito windows. I’m wondering if it might have to do with like a missing codec?

Annarose Peterson (She/Her)
O
Novice III
Forum|alt.badge.img+1

Not sure ​@Annarose.Peterson but worth to check the codec also.
If that does not help, then I suggest to raise it to the support.

0p
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