Meet Pico: Giving Our AI Support Assistant a Name (and a Personality)!

If you have chatted with our support assistant over the last year, you have already experienced how our support journey has evolved.

From introducing the AI Support Agent in the Help Center, to bringing 24/7 AI powered chat directly into your platform, and expanding its knowledge across Docebo Help, Docebo University, and Docebo Community, we have been working hard behind the scenes to give you faster, smarter, and more seamless support.

Today, our AI Support Assistant is taking its next big leap forward, starting with a name!

Say hello to Pico!

Inspired by Giovanni Pico della Mirandola, the Renaissance philosopher celebrated for his boundless quest for knowledge, Pico brings a touch of our Italian heritage into the future of learning. Just as Pico sought to harmonize all human wisdom, our AI support assistant is here to help you navigate, discover, and unlock insights effortlessly right inside your support workflow.
 

What can Pico do for You?

Pico builds on all the upgrades we have shipped over the past year to deliver instant, contextual assistance:

• Instant, 24/7 Answers: Get immediate clarity on technical support questions, drawing directly from official documentation, community discussions, and training content, without breaking your workflow.
• Smart Guidance in 30+ Languages: Receive personalized guidance and resolve issues in your preferred language.
• Seamless Human Handoff: Whenever you need assistance from a support agent, Pico gathers key context and transfers you directly to our human support team without making you repeat yourself.

How to Chat with Pico

Whenever you have a question or need support, simply start a chat directly within your Docebo platform or through the Help Center. Pico will instantly greet you right inside the chat window to help resolve your question on the spot or connect you with the right support specialist.

We are excited to continue building the future of support alongside you!