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Scheduled Maintenance Notice - Temporary Service Unavailability

  • January 21, 2026
  • 11 replies
  • 284 views
maria.lecoindre
Docebian

🔧 Scheduled Maintenance - January 27, 2026

We’d like to give you a heads-up about an upcoming scheduled maintenance aimed at ensuring the continued stability and reliability of the Docebo platform.

 

🗓 When:

January 27, 2026
⏰ 6:00 PM CET / 12:00 PM (noon) EST
⏳ Estimated duration: 6–8 hours

 

🚫 Temporary service unavailability:

During the maintenance window, the following products will be unavailable:

  • Reports
  • Learn Data

 

We’re sharing this in advance to support your planning and reduce any potential impact. Our teams will work to complete the maintenance as efficiently as possible and restore full service promptly.

If you retrieve data from Learn Data tables via ETL/ELT systems, we recommend running a full refresh once data re-ingestion is complete.

Thank you for your understanding!

      11 replies

      lrnlab
      Hero III
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      • lrnlab
      • Hero III
      • January 21, 2026

      Do you expect any other part of the LMS that may be affected by this?

        maria.lecoindre
        Docebian

        Do you expect any other part of the LMS that may be affected by this?

         

        Hi there! We don’t expect any additional areas of the LMS to be affected beyond what’s outlined in the announcement.

        We’ve also confirmed that the maintenance can be completed without impacting Insights, so this feature is expected to remain available during the scheduled window.

        lrnlab
        Hero III
        Forum|alt.badge.img+10
        • lrnlab
        • Hero III
        • January 22, 2026

        thanks for the clarification.

        N
        Novice I
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        • Nannette
        • Novice I
        • January 22, 2026

        Which regions does this impact

          JEntis
          Helper I
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          • JEntis
          • Helper I
          • January 22, 2026

          Hello! We are running an important compliance training right now with a tight deadline of 1/31, will learners’ ability to complete training be impacted in any way?

            maria.lecoindre
            Docebian

            Which regions does this impact

             

            Hi there! While not all customers will be impacted, effects may be seen across different regions.

            maria.lecoindre
            Docebian

            Hello! We are running an important compliance training right now with a tight deadline of 1/31, will learners’ ability to complete training be impacted in any way?

             

            Hi there! Learners’ ability to complete training will not be impacted by this maintenance.

            Progress is expected to continue being tracked and will be reflected in Reports once they are back online.

              S
              Novice III
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              • srikanthb
              • Novice III
              • January 27, 2026

              Hi there! Is this Maintainance happening with both Production & Sandbox instance over all regions?

              JHill1
              Helper I
              Forum|alt.badge.img+1
              • JHill1
              • Helper I
              • January 27, 2026

              Will there be a notification alerting us to when the mainenance has concluded?

              maria.lecoindre
              Docebian

              Hi there! Is this Maintainance happening with both Production & Sandbox instance over all regions?

              Will there be a notification alerting us to when the mainenance has concluded?

               

              Hi there! As our assessment progressed, we can now confirm that this maintenance will only impact platforms (including sandbox) hosted in Europe (Ireland).

              Your can verify your hosting region in your Admin Menu under Settings → Advanced Settings → Platform Information. If your platform is hosted outside of Europe (Ireland), it is not expected to be affected.

              While we won't send a separate notification once it's complete, service will resume as soon as the work is finished, or at the latest once the 6–8 hour maintenance window has passed.

                H

                Hi there! Is this Maintainance happening with both Production & Sandbox instance over all regions?

                Per our Support contact, the update was to be for EU region only. As of 10:20am PT, reporting is still available for me on US region.

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