![[Updated JULY 28] Your Support Journey Continues: AI Chat is Here!](https://uploads-eu-west-1.insided.com/docebosuccess-en/attachment/4ebd88ad-dc90-41aa-b66a-59f86504242f_thumb.jpg)
🚀 Update July 28, 2025: We’re excited to share that the Docebo AI Support Agent is now generally available across all eligible customer platforms via in-platform chat!
This marks a major milestone in our journey to elevate your support experience with faster, smarter, and more seamless assistance. With the AI Support Agent now accessible directly in your platform, you can:
✅ Get instant answers 24/7
✅ Enjoy a more intelligent, evolving support experience
✅ Quickly escalate to human support when needed
Keep using the AI Support Agent and share your feedback to help us prioritize future improvements. ✨
Hello Docebo Community 👋
As a follow-up to our exciting announcement about the Docebo AI Support Agent, we're thrilled to share a significant leap forward in your support experience: the launch of Phase Two!
Our AI Support Agent has been actively learning and improving in the Help Center. Now, we're moving its power directly to you with a new AI-powered chat experience.
What's Happening in Phase Two?
As part of our ongoing commitment to enhanced support, we're now activating our new AI-powered chat experience for some of you. During this initial phase, it will be available on selected customer platforms - primarily those with enhanced support packages - during specific operational hours each day. This phased approach allows us to gather feedback and continue refining the experience.
Our goal is a full launch to all eligible customer platforms in July.
Why the Phased Rollout?
This strategic approach ensures a seamless and optimized experience for everyone. It helps us:
- Gather targeted feedback for continuous improvement.
- Optimize performance based on real-world usage.
- Ensure a smooth transition as we scale.
What You Can Expect from the New Support Chat Experience:
- In-Platform Availability: Get immediate, intelligent assistance directly within your Docebo platform, anytime you need it. While availability may vary at launch, our goal is to evolve this experience toward 24/7 access to support through AI-powered chat support.
- Direct Connection: For more complex needs, the AI Support chat will provide a streamlined path to connect directly with our human support team.
- Case History: Easily review your past chat interactions and support case history for a comprehensive overview of your support journey.
- Smarter Interactions: The AI continuously learns, providing more accurate and helpful information with each use.
Your feedback is invaluable as we continue to enhance this service. Please keep using the AI Support Agent and sharing your thoughts!
We're thrilled about this next step in delivering even better, more efficient support.
