Hi - after the update last week, our Digest: learner has yet to complete the course notification is now working differently to before. We have this set as a daily notification to both the User and Manager as the recipient.
Previously, in the manager notification it would list the name of the Learner with expired training based off the First Name and Surname tags, now the First Name and Surname tags are populating the recipient’s name (the Manager) so now the manager cannot identify who the learner is with the overdue learning.
I don’t want to add the username tag between the #items and /items tags as we have the learner’s email address as their username and as our employees use their personal email this does not always identify who they are. There is no tag option to differentiate between Learner and Manager that I can see.
How are others setting up digest email to Managers to advise of Learner’s overdue learning and what does everyone else use for the Username field?
Thanks in advance for any advice! :)