Digest: learner has yet to complete the course update

​@daniela.asker Have you tried the “Digest: Learner has yet to complete a course (administrator only)” notification for managers? This is what we use to notify managers when their reports have outstanding courses. Then we use the “Digest: Learner has yet to complete a course” for learner notifications. I think we had a similar issue with the name shortcodes when we first set them up, which is why we ended up using the admin only version for managers (though I don’t think it has the new extra settings unfortunately).

It sounds like the other notification used to work for you though, so I’m stumped about what may have happened with the recent updates! Maybe someone else will have more insights.

HI ​@daniela.asker ,
 

To fix this issue permanently and ensure your managers always receive clear, correctly formatted emails, you need to use Docebo’s intended best-practice layout.

The most unbreakable solution is to separate your learner and manager notifications into two distinct events rather than using a single notification with multiple recipient types. 

Separate the Notifications

When a single digest is configured for both the User and the Manager, recent Docebo updates cause shortcode conflicts because the platform tries to process individual user records alongside management structures simultaneously. Separating them fixes this completely:

Step 1: Set up the Manager-Specific Digest

1. Navigate to Admin Menu > Notifications > Manage and create a New Notification.
2. Choose the event type: Digest: Learner has yet to complete a course (administrator only). Note: Even though it says "(administrator only)", it is specifically designed to support Superadmins, Power Users, and Managers.
3. Under the Recipients tab, select Manager. 

Step 2: Set up the Learner-Specific Digest

1. Locate your existing Digest: Learner has yet to complete a course notification.
2. Go to the Recipients tab and uncheck Manager, leaving only User selected.

How to Format the Manager's Email Content

Inside the newly created Digest: Learner has yet to complete a course (administrator only) template, the {{first_name}} and {{last_name}} shortcodes change behavior depending on their location relative to the loop tags: [1, 2]

• Outside the tags: Use them to greet the Manager.
• Inside the tags: Placing them between {{#items}} and {{/items}} forces Docebo to cycle through each subordinate's overdue training record and pull the Learner's name. [1, 2]

Example HTML/Text Body Blueprint:

html

Hello {{first_name}} {{last_name}},

The following learners on your team have outstanding or overdue course completions:

{{#items}}
• Learner Name: {{first_name}} {{last_name}} 
  Course: {{course_name}}
  Enrolled On: {{subscribed_at}}

{{/items}}

Please follow up with your team members to ensure compliance.

Use code with caution.

Why this solution is unbreakable:

1. No Email Usernames Needed: Because the (administrator only) template maps the data fields directly to the target row item, {{first_name}} and {{last_name}} will properly fetch the learner's actual first and last name within the loop, letting you skip the confusing personal email usernames entirely. 
2. Grouped Digesting: Instead of a manager getting a flood of separate emails for every single employee, this specific event type groups all team outliers into one clean, daily or weekly master email list. 

You can review the full breakdown of tag behaviors on the Docebo Shortcodes Documentation.