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Reinforcement Agent - Unclear End to Sessions

  • Oct 28, 2026 10:04 PM UTC
  • 2 replies
  • 45 views

I realize the public beta for agents is ending, but I finally had a chance to test the Reinforcement agent from both the admin preview and as a test user. I wanted to share some feedback and see if others came across similar behaviour.

In both cases, the practice session didn't seem to end naturally. At the start of the conversation, it was clear there would 3 activities/questions. I completed all three. I answered the third question partially correct and received some feedback, but then the agent didn’t move the conversation forward.

A few hours later, I returned to the conversation and asked if I could practice with two more questions. The agent responded that it had one more follow-up question before we were to finish the session. After I answered that question correctly, it finally confirmed that the session was complete.

From a learner perspective, this could be confusing because it wasn't clear earlier whether the activity had finished and not everyone may think to continue interacting with the agent.

2 replies

Emily Pick
Docebian
  • Docebian
  • Oct 29, 2026 3:18 PM UTC

I realize the public beta for agents is ending, but I finally had a chance to test the Reinforcement agent from both the admin preview and as a test user. I wanted to share some feedback and see if others came across similar behaviour.

In both cases, the practice session didn't seem to end naturally. At the start of the conversation, it was clear there would 3 activities/questions. I completed all three. I answered the third question partially correct and received some feedback, but then the agent didn’t move the conversation forward.

A few hours later, I returned to the conversation and asked if I could practice with two more questions. The agent responded that it had one more follow-up question before we were to finish the session. After I answered that question correctly, it finally confirmed that the session was complete.

From a learner perspective, this could be confusing because it wasn't clear earlier whether the activity had finished and not everyone may think to continue interacting with the agent.

Hi there! Our PM Luca Latini is looking into this and will respond by end of week!


luca.latini
Docebian
  • Docebian
  • Oct 30, 2026 3:30 PM UTC

Hi ​@j.kosty 
Thank you for testing the Reinforcement agent, and for the detailed feedback.
The expected behavior is that the agent ends the session on its own once the last question is answered, with a closing message that clearly confirms the session is over. What you describe, with no closing after the third question and the session only wrapping up when you came back, is not what we expect.
I've sent you a private message to get more details about your test so we can troubleshoot it. The agent is now generally available, so you can also reach out to Docebo support at any time if you run into this again.
Thanks again for sharing this!