Certification feedback/issue

From what I have seen this will be addressed. They are adding certifications to learning plans so you will be able to assign certifications like you do with learning plans. This will also help us answer the question of who should be certified and isn’t. 

​@cthgf What we have done is that we’ve used the “Learner has yet to complete a course” notification and then calculated how many days after the initial enrollment this notification needs to be triggered.
We have them set in sequence like 14, 21, 30, 37 days after. Each notification needs to be a separate notification so you cannot bulk them.

With this method, we can notifiy learners on the courses they haven’t yet done but need to do.

Maybe this works for you as a workaround.

​@Olli-Pekka Haataja We’ve considered that before, but due to the inconsistent lead-time with accounts being created for new starters and then the enrolment rules being triggered, it wasn’t working for us. We’d have people getting through all the notifications before they’ve even started, whilst the notifications worked as intended for others, and we’ve had people who have started at the company ages ago and simply never done their compliance training who would be skipped by the notifications too. It’s a good idea though and I’m glad it’s working for you. 

​@dianex.gomez That sounds promising but 5 months without an update here doesn’t have me hopeful. 

​@cthgf Right okay, in that case you are right and it does not work then.

We have given feedback to Docebo about this as well that it could be improved a lot so let’s see what comes out and more importantly, when. 😅

We’ve done something similar in the past but only in limited use cases since you can’t filter the notifications to only fire on weekdays.  Just something to consider if anyone else wanted to use this method!

​@Olli-Pekka Haataja had a thought about your suggestion and I think I figured out how to make it viable. If we create the new accounts as inactive accounts, they’re on the system but the enrolment rules don’t trigger. Then when they’re updated to be active on their start date, the rules trigger and it would start the notifications on the standardised cadence. For any new courses launched company wide, we’ll have to enroll everybody on launch day/the day before, rather than earlier, so the notifications trigger at the right times. 

Only other thing now is addressing the long-time noncompliance, which I think will have to be manually chasers. Also helping managers be aware, since the team dashboard page will show them as being up to date because there’s no expired certs being flagged. I think that’ll have to be another notification to managers only, can’t do anything with that page. 

Not an especially elegant solution...hoping it gets addressed in this update. 

​@cthgf That would work as you suggest with the inactive accounts but the downside is also exactly what you raise that it’s not ideal and bit manually heavy to maintain.

If you have sandbox you can test the new updates there as they were released there on Monday.

We encountered a similar issue with individuals who had never completed their compliance learning since joining the firm - some were years out of date. We used the Cert Expired notification, setting it up spanning several months, and in some cases up to three years. It was a long-term approach, and feels extreme but helped us to capture those individuals and nudge them automatically - though still did some manual pushes!