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App mysteriously removed

  • July 31, 2024
  • 6 replies
  • 44 views

Bkatzman
Influencer III
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Has anyone experienced an app (like SAML) just disappear?

6 replies

lrnlab
Hero III
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  • Hero III
  • July 31, 2024

no...are you sure someone didn't unload it by mistake? Are you able to reactivate it?


Bkatzman
Influencer III
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  • Author
  • Influencer III
  • July 31, 2024

@lrnlab can you clarify what you mean by unload? I am curious because I didn’t see any sort of uninstall options. Yes, I was able to reactivate it. Thanks for your help!


lrnlab
Hero III
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  • Hero III
  • July 31, 2024

Glad you got it back…

I mean you can deactivate it whenever you wish via the same place you aded it

 


Bkatzman
Influencer III
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  • Author
  • Influencer III
  • August 1, 2024

Thanks again @lrnlab you can also toggle “Active” off in the SAML page.

 

Unfortunately, deactivating SAML doesn’t seem to be captured in the audit log.


Bkatzman
Influencer III
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  • Author
  • Influencer III
  • August 1, 2024

Also, I noticed that deactivating an app doesn’t actually remove it. In our case the app was removed.


lrnlab
Hero III
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  • Hero III
  • August 1, 2024

the audit app does not track everything (ir maybe it does but we dont have access to all the data) ex: the date a session was created, is a datapoint we’d love to see but do not have...