Can't See Trigger Filters

Do you mean you cannot access the tab or the page is empty? can you see the green plus sign at the top right?

Hi ​@lrnlab the trigger filters page is empty for each course even though notifications are being sent. I would imagine the trigger filter for the course should be listed but it’s blank on each notification that was migrated over. I did put in a help desk ticket already.

Here’s an image from the log showing that an email was sent but the trigger filters are not listing anything.

OK I see. You need to click the orange + on the top right of the page to add your triggers, whether for users, groups and/or courses and LP’s, etc.

https://help.docebo.com/hc/en-us/articles/22875539857938-Transition-to-the-new-notification-service

​@lrnlab thanks, I know how to add the trigger filters. My concern is why I can’t see existing trigger filters

Are you saying you added them and they don't appear? by default (when you are a super admin) anyone notifications are created with wide open trigger filters so you have to choose them whenever you build a new Notification. It is actually stated on the page. This is new with the updated service.

​@lrnlab thanks, yes I am aware of how to create a new notification and add new trigger filters. My concern is that migrated notifications with custom triggers are now not showing what those custom triggers are. I am trying to check that each notification was migrated properly, but they all show no custom triggers. We have course-specific notifications for enrollment and completion.

When I check on the migrated enrollment notification for Course A, the trigger filters are blank. When I search in that notification’s trigger filters for Course A, it does not appear in the list. When I check the logs, the notification for enrolling in Course A is working. 

If I create a new notification and add a trigger, it is listed. Migrated notifications do not have any triggers listed even though they all have a trigger. My concern is that migrated notifications are not listing previously added triggers even though I can see they are going out via the log.

Ok I understand. So it seems like an issue with the migrated templates then. You should definitely open a ticket with support to ask about this. The migration was not great. While we did not have the same issue, we did see some problems.