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Catalogs Not Displaying

  • December 20, 2023
  • 10 replies
  • 266 views

kferguson
Helper I
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Anyone else having issues with only a few catalogs displaying?  Not sure what happened between yesterday and today but a small portion of catalogs is displaying and the rest are not visible.  Nothing has change on our end to have caused this. 

10 replies

  • Novice I
  • December 20, 2023

Hello, 

We have the same issue (since only a few hours ago as well). Seems to be the catalog widget only displaying 4 catalogs max (before all catalogs added the the widget were loading)…


Daniel
Hero III
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  • Hero III
  • December 20, 2023

We have the same issue. Only 4 catalogs showing. Hopefully this will be fixed soon.


Daniel
Hero III
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  • Hero III
  • December 20, 2023

I’ve logged a ticket with support. Apparently the development team have identified the issue and are investigating.


lrnlab
Hero III
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  • Hero III
  • December 21, 2023

following 


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  • Influencer I
  • December 21, 2023

omggg! Glad to see this post! Spend the last hour trying to fix it - sent a support ticket to Docebo also, hopefully it’ll be fixed soon!


Daniel
Hero III
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  • Hero III
  • December 21, 2023

Here’s the latest update from support:

I just wanted to update you that the code fix for this ticket has been merged for the next release. This release is expected on: 2024-01-17


Daniel
Hero III
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  • Hero III
  • December 22, 2023

I was wondering if anyone has done anything to alert their learners to this issue. Traffic should be pretty light over the holiday season, so I think it might be best to let it fly under the radar for now.


Daniel
Hero III
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  • Hero III
  • December 22, 2023

Just heard from our CSM that the issue has been escalated and the development team is working on a hot fix that will hopefully be ready very early next year.


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  • Influencer I
  • January 2, 2024

it looks like it has been fixed!!


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I was wondering if this issue is still happening in the mobile app for anyone else? We’ve loaded new catalogs and they display in the desktop but not the mobile app.