Within the past week we have identified that our internal certificates are no longer completing the required fields please see example below.
We have never had this issue before and was unsure if the system has been updated and changed some of the background settings.
Are any other superusers having similar problems?
Hi there,
The shortcodes that are used there seem different to the ones that are found on the platform when creating certificates.
First Name:Â firstname]
Last Name:Â Âlastname]
Course Title:Â :course_name]
This could be the issue you are facing with these not generating through on the certificate.
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