Coins Report

Hi ​@staceythrivingstudents ,

It's a very common request, but I want to save you the headache of hunting through the Reports menu: there is no native custom report for coin balances in Docebo. The standard "Users - Badges" custom report only shows which badges were awarded to whom, but it won't aggregate total points or calculate current coin balances.

Depending on your platform setup, here are the two ways to handle this:

1. The Simple Workaround (If you don't use the Rewards Shop) Before looking into custom integrations, if your users cannot spend their coins (meaning their coin balance will always be equal to their total points earned), you don't actually need a custom report. Instead, go to your Gamification app and create a global Leaderboard that includes all branches/users. You can view and extract this leaderboard, which gives you everyone's total point score. Because points and coins are earned simultaneously, this effectively serves as your full balance report.

2. The Integration Approach (If you DO use the Rewards Shop) If you have the Rewards Shop active, a user's coin balance fluctuates whenever they redeem an item. Their actual balance is their total points earned minus their coins spent. In organizations I've worked with that require this exact data for accounting or financial exposure tracking, the pattern that holds up best is using Docebo Connect (or a similar middleware platform). You can set up a scheduled automation that loops through your users, calls the Docebo Gamification API to fetch their real-time coin balances, and generates a formatted CSV automatically.

Hope this helps clarify your options!