Hello everyone,
I’m looking to set up notifications to remind learners to complete a course. I need to be able to cc multiple email addresses on the reminders.
So far, I haven’t come across anything that shows how to do this. Is it possible?
Thanks!
Best Answer
Copying someone on a notification
Best answer by lrnlab
This is not possible today...if you want to send a “copy” you can only choose from the role options and create an actual duplicate notification to be sent to that role.
https://help.docebo.com/hc/en-us/articles/360020126259-Managing-and-Sending-Notifications
+8This is not possible today...if you want to send a “copy” you can only choose from the role options and create an actual duplicate notification to be sent to that role.
https://help.docebo.com/hc/en-us/articles/360020126259-Managing-and-Sending-Notifications
I have gotten around this for some cases with a two step process.
1) Send a copy of all notifications to a central email.
2) Use mail rules in that central email to forward the email to the relevant person.
This only works when one person needs to see all notification on a single course for example. It doesn’t work when you want to CC managers etc.
+5lhubbard wrote:
I have gotten around this for some cases with a two step process.
1) Send a copy of all notifications to a central email.
2) Use mail rules in that central email to forward the email to the relevant person.
This only works when one person needs to see all notification on a single course for example. It doesn’t work when you want to CC managers etc.
I do similar too with both mail rules, or when more is needed using an automation third party setup, that looks up a manager or similar based on the email content to add to send too. At that point though was easier to just use a report to trigger them.
Hello Everyone,
Here’s a link to an idea to add the cc line in notifications. I suggest voting on it. If you have others that have access to this site, please ask them to vote on this idea.
Best regards,
Katherine
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