good point...had not seen that point...thanks for calling it out...

An important detail that is. I have a lot of ILT sessions so that will bump up my active users above the thresholds and I didn’t realise that was happening until I received the email. 

Yeah, I got the same email today. Luckily, we don’t have too many ILT sessions at the moment. I wonder if there’ll be a chance to preview the new dashboard before it’s rolled out at the end of June.

Hi, this has huge implications for which licencing plan you have and the cost of running the platform in the future does it not ? Would Docebo like to be more transparent and publish something in relation to that aspect, which makes the potential for a rise in costs crystal clear ?

I have a monthly call with our AM and CSM this Friday where I’ll ask about a dashboard preview, or at least a report on how this change will affect MAU.
 

My organization should be OK, but I suspect other Docebo clients may get a surprise. 
 

TLDR: read the entire email.

I do not see any benefit to this new Dashboard.  Has anyone else?  Now I have to click on that link to see what the current Active User count is, instead of it just always being displayed on the bar at the top.  And I tried to download the latest report and it took several steps to even find the option to download the report, then it gave an error and wouldn’t let me download it.

Anyone else have a better experience with this or see any added benefit?

I miss the old counter. 

I’m on the fence with this new dashboard. I’m willing to give it a shot, but I’m not sure why this dashboard exists.

Agree not loving it either and I get an error when I try to download any reports.  

From my side all that seems to have happened is:

• It is now a lot less easy to run the report, with lots of unnecessary steps
• The data in the report isn’t the same (they only show first name / last name, not user name), so no unique ID
• The report layout has been created without any real effort or UX consideration (e.g. column headers include things like: “is_docebo_content”, date fields are even less user friendly than usual)
• Lots of users now have higher costs in by the new approach to MAU, without any contractual updates

What’s worse is that no-one from Docebo is getting out and talking to people about the issues this raises.

Agreed. Aside from everything else mentioned above, I'm not a big fan of the new dashboard opening in a separate tab, making it ripe for problems with pop-up blockers.

One thing I like though is the following 12 month chart view.

It seems that the “de-anonymized” report wants to stay anonymous !!

We used to have a “live counter”, we were able to see in live who is an active user. The offered reports that we currently have don’t show that. I really think we should have that “live counter” back. It was really helpful.

Thank you all for your feedback.

We've been monitoring feedback from all channels and have been hard at work to scope a number of improvements to the Usage Dashboard, which we've outlined in this post:

We encourage you to share any additional feedback and questions by replying to this new post.

We'll be closing this post for further comments in order to centralize feedback.