Did I do something wrong in my setup, or is this expected behavior in Docebo?
I enrolled staff in a new course and then used the “Send email to enrolled learners” option from the Enrollments page. I CC’d our leaders so they’d have visibility that the communication went out.
What I did not expect was for Docebo to interpret “send email” as:
“Send one email per learner, individually, copying the leaders every single time.”
Shortly after sending, my CC’d leader came over to show me her inbox, which was receiving a separate copy of the same email for every enrolled learner. All 300 of them. Individually delivered.
Is this the intended behavior for this function, or is there a setting I’m missing to prevent CC’d recipients from receiving a copy per learner instead of a single message?
Within minutes, three other CC’d recipients also reached out asking me to “make it stop,” and I had to explain that, unfortunately, there was no way to interrupt it once sent—we all just had to ride it out together.
I have since directed the CC’d recipients to set up filters on their end to route these messages straight to the trash.
I have to laugh, because crawling under my desk at work is frowned upon.
