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Error 500 cannot login

  • 6 March 2023
  • 3 replies
  • 380 views

Userlevel 7
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Is anyone else getting an Error 500 when trying to access the login page? or a Server error?

We logged an urgent ticket but have no news yet

Canadian data centre

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Best answer by JeanetteMcVeigh 6 March 2023, 19:20

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3 replies

Userlevel 6
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Seems there is an issue

https://status.docebo.com/

5xx Errors For CA-Central-1 Region CustomersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Staging Environmnts, LMS Platforms, Scheduled Jobs (e.g.email message delivery, background jobs), Learning Objects Content Delivery Network (e.g. SCORM objects, Videos), Image and Slide Conversion

Locations

Enterprise Plan Platforms - CA (Canada) Region

 

March 6, 2023 6:06PM UTC

[Investigating] Customers located in the ca-central-1 region are experiencing 500 errors. We are investigating the issue now. We will provide an update on the progress within the next 30 minutes.

Userlevel 7
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Hi @lrnlab! There is an active incident causing 500 errors for some CA platforms. You can track the issue on the Docebo Status page.

Userlevel 7
Badge +7

Thx I looked a few minutes ago but did not see any updates...

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