![](https://uploads-eu-west-1.insided.com/docebosuccess-en/attachment/93ae9793-dda9-412d-a63a-7b98c42f7841.png)
This is usually a password or account type issue…
When you create your virtual events do you add a password or just leave? I always leave it(ignore that field) + pleas check that the account type, Meeting or Training is aligned to your virtual meeting tool; this is also really important.
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.