+1
Hello all.
I’ve got a Power User who’s getting the following error message when trying to download a report off a course (from the Course Management menu, not from the Reports menu, not sure if that makes a difference):
[gnumeric] Error while converting file
Does anybody know what this is about? i was able to use the same path to download the report without any problems, so i’m wondering why my PU is having trouble.
Any input is appreciated.
+6
Hmm…
Gnumeric is a spreadsheet software.
Connection there?
Also - have they or can they download other reports fine?
Just this one with an issue?
Have they ever done this? Permissions issue if first timer..?
+6
I wonder if this is what Docebo is using on the server side to render the reports and it crashed for some reason.
I would have the PU try downloading other reports and I would try having other PU download the same reports.
Then I would have SuperAdmins try to download the same reports. The results, I think, will guide where the issue lies.
+1
thanks for your insight
I just followed up w/ the PU to mention all this but since I’d spoken to him last he’d tried clearing his cache & retried & didn’t have any issues this time. but this is good to know, i’ll refer back to this thread if this error pops up again.
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