Hello I have an issue with setting up my notifications

We had some issues with emails working due to the new Domain Management functionality and a hot fix was released but some platforms continued to have issues: 

It may not be related but it’s probably worthwhile raising a helpdesk ticket and get support aware of what is happening, just in case :) 

you need to click the Email tab and complete the set-up there...you need to add a sender email, subject line and body for this to work.

I tried that and the image was a result of it. use other active emails and still no change.  I opened a support ticket.

thanks 

have you set-up a DKIN record and SSL cert? that might be the issue…

https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-feature

We recently had to redo our SSL cert and it took 2 days to update as it wasn’t being accepted.  the SSL cert is now working.  Do we require the DKIN?

That’s what support told us we needed...maybe you can confirm with them first? Are you using an established mailbox address from your organization? You should have a cert under the Sender Email Domains in the Domain Management app...

I’m seeing this post a year after it was published, but in case it’s helpful for anyone else. I ran into this issue yesterday when setting up notifications for the first time. The LMS notifications were coming through but not the email ones. Our IT team had to “whitelist IPs in our anti-spoof ruleset for the email account we’re using (to send the emails).” Our Connects rep sent us this link to check IP addresses: https://community.docebo.com/notifications-101/optimizing-platform-email-performance-in-docebo-learn-2163.