Hi Docebo Community,
We have started rolling out Learning Plans for each Job Role in our company, so that learners can see the courses that are expected of them. We have encountered an issue where a certain number of the courses in the learning plans some learners will have completed already previously.
When we migrated to Docebo, we (for valid reasons at the time) decided to create shell courses based on the entries from our previous LMS and our training scheduling system (Civica’s Carval HR for those curious). These shell courses were prefixed with the word “RETIRED: “ so that we could identify them as historic entries. We then created new courses in Docebo for courses we still wanted to use (so the catalogue was not cluttered with redundant and unused courses). The retired course and the new course were NOT linked as equivalents as this prevented certification renewals from working correctly (Learners would click on Renew, but the LMS would immediately mark their renewal attempt as correct based on the completion of the retired course).
To give a specific example:
Learner 1 completed Retired Course A in our previous HR system. This completion was imported into Docebo as a Course, and marked as Retired. We then created a new course (Course B) to replace Course A going forward. Course B was added to the Learning Plan and assigned to the Learner. The LMS shows the learner has needing to complete Course B, even though they actually completed it in Course A.
How can I resolve this issue? Should I take the completed enrolment from Course A, and update the enrolment in Course B to match, thus marking them as complete in Course B and the learning plan?
Any insights would be massively appreciated, thank you.
Eoin