Impersonating a User Error

HI @nichole.chandler no I have not...just tested and it’s working for us...This issue seems pretty grave though...Looks like code is missing or something along those lines...Have tried the obvious; clearing your cache, resetting your browser and perhaps asking another super admin to try it? 

Thanks for confirming. I have tried all of those things with no luck and I am a superadmin.  

Hopefully it is a setting on my end they can help me with. My interaction with support has been really good so far, except for this experience.

Support does a really good job.

update: The problem was related to changes we made preparing to go live. We updated the custom domain field in order to get the needed ip address for support. I would NOT suggest doing this until you are VERY very very close to go live. 

@nichole.chandler good know, thanks for sharing 

Awesome, glad you found your issue!