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Is anyone else experiencing an outage?

  • January 23, 2024
  • 12 replies
  • 197 views

Is anyone else experiencing an outage?

12 replies

missyb
Novice III
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  • Novice III
  • January 23, 2024

Yes, we are experiencing one.


kferguson
Helper I
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  • Helper I
  • January 23, 2024

Yes, are platform will not load at the moment. 


pcarr
Influencer I
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  • Influencer I
  • January 23, 2024

Yes - bad timing. I just enrolled half the world in our cyber security required training!

 


Scott Foster
Influencer III
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  • Influencer III
  • January 23, 2024

I keep getting a  sign on error?


Breejen
Novice II
  • Novice II
  • January 23, 2024

Same here. 


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  • Helper III
  • January 23, 2024

Yep we’re down. Got a ticket in.


missyb
Novice III
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  • Novice III
  • January 23, 2024

Ours seems to be back in working order again for the moment. 


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  • Former Docebian
  • January 23, 2024

Hi all, just wanted to let you know you can track incidents via the Docebo Status page ⬅️


lrnlab
Hero III
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  • Hero III
  • January 23, 2024

We experienced a small outage just now but it seems to be back.


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  • Contributor I
  • January 23, 2024

Can anyone point me to where I can submit a technical support ticket for this outage without access to the platform?  I do not see anything in the University or the Community that allows me to submit a request, only self-help articles.  


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  • Helper III
  • January 23, 2024

Can anyone point me to where I can submit a technical support ticket for this outage without access to the platform?  I do not see anything in the University or the Community that allows me to submit a request, only self-help articles.  

@ Brianne Go to the Knowledge base page, then click on support.

https://help.docebo.com/hc/en-us/categories/360003044220-Docebo-Learn


garofalom
Novice I
  • Novice I
  • January 23, 2024

@Brianne.Jones You need to login to Community site at the top of the page. Once logged in depending on what page you are on, click the top blue banner where it says “Docebo help” then “support’, unless you see ‘support’ already, then just click there.