+4The question is as simple as stated above, is there a limit to the number of experts you can assign to a channel?
Additionally, does your organization have best practices in place in regard to experts and assignments to Channels?
I have my own opinions on this, but I need cut and dry facts along with additional insights to support what I am presenting and trying to hold true in my organization.
+9
As for best practices, it really is a balance of available resources (aka people who can support the channel) and the volume of activities that go on in a channel. At minimum, I’d recommend 2 experts. One primary and a backup (vacations, RIFs, etc). I’d also look for ways that one expert can support multiple topics.
You might get some additional input from within your organization if there is like a call center, technical support, etc. They might have some ideas about how to set up what is essentially a “user support” operation in the channels.
+10Don’t see an actual limit but might assume it’s around 25 (similar to the max number of emails when scheduling reports)
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