We have a sandbox environment and I am trying to send a user notification. However I am not receiving the email from the system. The notification is activated and the users are in the branches selected.
Any ideas? What am I missing?
Answer
Issues sending notifications in sandbox
+1Best answer by lrnlab
Check your junk/spam folders and perhaps connect with your IT team to ask about whitelisting emails from Docebo. We often see security settings block these emails. You also need to install a DKIM record to allow emails to flow; depends on your company security settings and policies in some cases.
https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-Feature
+10Check your junk/spam folders and perhaps connect with your IT team to ask about whitelisting emails from Docebo. We often see security settings block these emails. You also need to install a DKIM record to allow emails to flow; depends on your company security settings and policies in some cases.
https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-Feature
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