LinkedIn Learning mute

Odd. We also use the LinkedIn Learning integration and I do not have that problem. Maybe it’s a global setting on the LiL admin side?

Hello,

We just integrated and had the same issue as well. Did you ever solve it? I looked in both Docebo’s Advanced and LinkedIn’s Admin Integration settings, but saw nothing obvious. Chrome is set to allow sound for all sites. We have a previously existing library of LinkedIn content that was imported as AICC shells outside of the integration and they do not exhibit this launch behavior. I also noticed after I deleted a course from the central repository, The LinkedIn library’s course IMPORT function was grayed back on it’s card. I guess you can only import them once? Any help or documentation is appreciated. Thanks!

@KTJD and @lhubbard What browsers are you using? After more conversation with LinkedIn Learning, they are standing firm that it is a browser issue, which makes no sense as theirs is the only content exhibiting this behavior. I cracked open the AICC files, but there are no player control or audio settings in there.

Hi @KTJD 

You have to take into consideration 2 things.

1. Check if users allowed the autoplay videos in Linkedin https://www.linkedin.com/help/linkedin/answer/a565326/disabling-autoplay-of-videos?lang=en
2. Check in your browser the following:

• Press the padlock located next to the url. From here you can allow the sound individually by page

• Check your global settings if you want to allow the sound for all pages with sound you visit. For that, you have to go to Settings as per screenshot below

I hope this helps ;)